South Africa Job Openings
Iress Limited
Graduate Customer Success Specialist
Johannesburg
FULL TIME
November 15, 2024
Join us in shaping the future of financial services in Southern Africa
Are you ready to kickstart your career in financial services technology?
If you’re passionate about delivering a great customer experience and want to help clients thrive post-sale, consider joining us as a Graduate Customer Success Specialist! In this role, you’ll work closely with our customers to enhance their experience, increase lifetime value, and ensure they get the best out of our technology.
Please note that only short-listed candidates will be contacted for further steps in the selection process.
Accountabilities & Deliverables
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Assist in guiding clients through the onboarding process, ensuring they are comfortable with our products and services.
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Collaborate with senior team members to develop personalised engagement plans tailored to each client’s needs and goals.
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Learn to serve as a primary point of contact for clients, addressing inquiries, resolving issues, and providing timely assistance.
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Work with the Customer Success team to monitor client satisfaction, implementing feedback and suggesting improvements where needed.
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Work alongside the Sales, Product, and Support teams to understand client needs and ensure seamless service delivery.
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Learn to identify and escalate more complex client issues to appropriate team members, contributing to continuous improvements in client experience.
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Develop skills to build lasting client relationships by understanding each client’s business objectives and aligning them with our solutions.
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Support efforts to increase client lifetime value, actively engaging in initiatives to improve retention and loyalty.
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Bachelor’s degree in Business, or Finance or a related field (required)
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Demonstrated interest and foundational understanding of financial services (required)
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Customer Relationship Management: Learn the basics of managing client relationships, resolving issues, and maintaining satisfaction.
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Communication: Develop skills to effectively communicate with clients, convey information clearly, and understand client feedback.
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Problem Solving: Learn how to troubleshoot client issues, analyse feedback, and contribute to developing solutions.
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Client Focus: Demonstrate a strong commitment to understanding and meeting client needs.
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Teamwork: Collaborate with other departments to deliver an integrated client experience.
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Adaptability: Show flexibility in response to evolving client needs, new information, and changes in the environment.
About Iress
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