• Learn to provide first-line support by addressing client inquiries and troubleshooting product-related issues.
• Develop skills to manage client relationships by maintaining clear and professional communication.
• Use the company’s ticketing system to log, track, and document support cases accurately.

• Participate in hands-on training sessions to build your understanding of our trading and market data products.
• Learn to perform basic root cause analysis, escalating unresolved issues to senior team members when needed.
• Collaborate with internal teams, such as Product, Engineering, and Implementation, to work on client issues and learn the product suite.

• Assist in creating and updating support documentation, FAQs, and troubleshooting guides.
• Participate in team discussions to understand feedback from clients and suggest improvements to enhance support processes.

• Work closely with team members to meet support team goals, including client satisfaction and timely issue resolution.
• Attend cross-functional meetings to learn about product updates, ongoing client feedback, and any enhancements or changes.

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (required)
• Demonstrated interest and foundational understanding of financial services, trading, and market data (preferred)

• Client Service Support: Learn how to provide client-focused support, addressing routine issues and escalating complex ones.
• Problem Management: Develop your ability to investigate problems, documenting and communicating findings clearly.
• Application Support: Gain experience in resolving application issues and ensuring continuous service for clients.
• Communication: Learn to convey technical information effectively to clients and colleagues, while understanding client feedback.
• Analytical Thinking: Develop skills to analyse issues, recognize patterns, and participate in solution development.
• Client Focus: Show dedication to high-quality client service.
• Teamwork: Collaborate effectively within a team to meet shared goals.
• Adaptability: Learn to adjust to changing situations, product updates, and new information.
• Adaptability: Shows flexibility in response to changing situations and new information

Employee Full time