South Africa Job Openings
Sanlam
Head of IT Service Management
Bellville
FULL TIME
October 22, 2024
CAREER OPPORTUNITY
Santam BITS has a career opportunity for a Head of IT Service Management in the Core Platforms, Applications and ITSM department which will be based in the Western Cape.
KEY RESPONSIBILITIES
ITSM Strategy Development & Execution:
- Develop and implement a robust ITSM strategy that aligns with Santam's business objectives, ensuring continuous improvement and optimization of IT services.
Service Desk & Incident Management:
- Oversee the centralized service desk operations to ensure timely and effective incident response, resolution, and escalation where necessary.
Problem & Change Management:
- Establish strong problem and change management processes to minimize downtime, mitigate risks, and ensure smooth transitions in IT infrastructure and services.
Systems Monitoring & Observability:
- Lead the development of a systems monitoring center focused on observability, ensuring proactive management of infrastructure and application health.
SLA & KPI Management:
- Define, monitor, and ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to meet business and customer expectations.
Collaboration with Sanlam Group Technology:
- Work closely with the Sanlam Group Technology teams to align ITSM processes, especially for shared services like hybrid cloud, network management, server administration and EUC.
Governance & Compliance:
- Ensure ITSM processes are compliant with ITIL best practices and corporate governance standards, while aligning with industry regulations and internal policies.
Team Leadership & Development:
-
Lead, mentor, and develop the ITSM team, including service desk, incident, problem, change manage personnel, fostering a culture of continuous improvement and professional development.
QUALIFICATIONS AND EXPERIENCE
- Relevant tertiary IT qualification (BSc or BTech degree)
- ITIL Intermediate/Expert (Mandatory) & ITIL V4
- 15 Years of IT overall Operational Experience
- A minimum of 10 years of experience in IT operations
- 8 years with significant responsibilities for managing IT Service Management (ITSM), systems support, and core business applications.
- COBIT
-
Sa Fe / Agile
ADDITIONAL SKILLS
- Highly competent in problem solving and troubleshooting at application and network infrastructure levels
- Stakeholder management at a senior level in the organisation
- Negotiation skills
- Research and presentation skills
- Must be able to work in a highly pressurised and dynamic environment
- Investigation and analysis of information
- Planning
- Effective communication of technical guidance and instruction to team members
- Ability to write technical instructions in the use of programs and / or program modifications
- Ability to accept accountability for actions and decisions
-
Ability to manage a team of technical experts, provide career planning guidance and goal setting
COMPETENCIES
- Collaboration
- Flexible and adaptable
- Drive results
- Driving strategy
- Client focus
- Cultivate innovation
- Change leadership
- Talent enablement
- Decision making
- Continuous learning
- Emotional intelligence
- Team-focused leadership
-
Business and commercial acumen
ABOUT THE COMPANY
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description
Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionBuffalo International Logistics
Owner Driver- Richards Bay
Richards Bay
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
Absa Bank Limited
Head : Financial Crime Compliance RBB and Specialised Operations
Johannesburg
FULL TIME
October 10, 2024
View Job Description
Teleperformance South Africa
Head of Operations (US Hours)
Cape Town
FULL TIME
October 7, 2024
View Job DescriptionSee What’s New: Sanlam Job Opportunities
Sanlam
Operations Manager Administration: Client Service Operations
FULL TIME
November 18, 2024
View Job Description
Sanlam
Branch Consultant/ Financial Advisor - Alberton
Springs
FULL TIME
November 18, 2024
View Job Description
Sanlam
Senior Infrastructure Security Engineer
Bellville
FULL TIME
November 18, 2024
View Job Description
New Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description
Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionBuffalo International Logistics
Owner Driver- Richards Bay
Richards Bay
FULL TIME
November 19, 2024
View Job Description