NEW VACANCY:
IT Helpdesk Support (Desktop & Software Support)

Location: Sandton, South Africa (Supporting a UK-Based Team)

About Our Client:
Our client is a UK company dedicated to incorporating talented South African professionals into their global team. By joining their inclusive and innovative environment, you'll have a significant impact on enhancing and supporting the company's platform.

Role Overview:
The IT Helpdesk Support role focuses on configuring, troubleshooting, and optimizing software and systems to ensure a seamless experience for end users. You’ll be the go-to person for resolving software-related issues, setting up new clients, and maintaining software compliance. This includes tasks like configuring desktop applications, customizing client settings, and assisting with system upgrades. Comprehensive training will be provided for specific tools and tasks, empowering you to excel in this position.

Key Responsibilities:
Software Troubleshooting & User Support

Investigate software crashes, freezes, and other malfunctions.

Address compatibility issues between software applications.

Installation & Configuration

Install, configure, and update desktop software, including business-specific tools.

Set up user accounts, permissions, and profiles following company policies.

Customize software settings to align with user needs.

Provide support for operating systems (Windows, mac OS, Linux), including updates and troubleshooting.

Resolve performance issues, boot problems, and error messages.

Guide users on software functions, shortcuts, and troubleshooting steps.

Conduct training sessions for new or updated applications.

Remote Support Capabilities

Utilize remote desktop tools to provide software support without physical access.

Troubleshoot problems for remote users, including VPN setup.

What We Offer:
Opportunity to work in a global team and gain international experience.

A supportive and inclusive work environment.

Join our team and play a crucial role in shaping and supporting a platform that empowers users.