South Africa Job Openings

Sanlam
Helpdesk Administrator
Bellville
FULL TIME
October 17, 2024
- Configure BMC Helix modules, including incident management, problem management, change management, service request management, knowledge management and foundation data.
- Developing & Customizing workflow automation for Helix DWP and BWF.
- Perform operation support, bug fixes, and enhancements to optimize the performance of BMC Helix applications.
- Collaborate with functional and technical teams to identify and implement enhancements and new functionalities.
- Conduct thorough testing and troubleshooting of BMC Helix applications to ensure high-quality deliverables.
- Provide technical support and guidance to end-users, addressing their queries and issues promptly.
- Stay up-to-date with BMC Helix software updates, exploring opportunities to enhance the functionality and capabilities.
- Matric
- IT related Degree or Diploma (Recommended)
- Minimum of 3 years relevant IT experience.
- BMC Helix Administration or Software Development Certification (Recommended)
- ITIL Foundation Certification (Recommended)
- Strong experience working with BMC Software Helix platform, including customization, configuration, andadministration.
- In-depth knowledge of IT Service Management (ITSM) processes and best practices.
- Familiarity with ITIL frameworks and certification (ITIL Foundation certification is a plus).
- BMC Helix ITSM
- BMC Helix DWP & DWPA
- BMC BWF (Business Workflows)
- Configuration & Deployment Management
- Excellent understanding of ITIL Governance
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