We are looking for a highly motivated IT Support Engineer to provide day-to-day IT support to North American employees and ensuring the seamless operation of the technology infrastructure. [± 60 employees]. 4+ Years proven experience in providing IT support in a professional environment. Strong knowledge of Microsoft Windows and Mac OS. Knowledge and experience working with cloud solutions – Office-365, Share Point, Okta, MS Teams, Zoom, etc.
Type: Permanent
Rate: R30 000 – R45 000 Depending on experience
Area: Remote from South Africa
Key Responsibilities:
· Provide comprehensive IT support to ±60 employees in the North American region.
· Install, configure, and maintain computer systems, peripherals, and software applications
· Assist in the onboarding and offboarding processes for employees, including provisioning and deprovisioning of IT resources.
· Working with vendors for shipping end-user’s equipment / Laptops.
· Managing and supporting end users cloud applications [MS Teams, O-365, Know B4, Zoom, Okta etc.].
· Communicating any issues or requirements with the IT team in Israel / Ukraine.
Desired skills and experience:
· 4+ Years proven experience in providing IT support in a professional environment.
· Strong knowledge of Microsoft Windows and Mac OS.
· Familiarity with hardware troubleshooting and software installation [Windows and mac OS].
· Knowledge and experience working with cloud solutions – _Office-365, Share Point, Okta, MS Teams, Zoom, etc.
· Customer service oriented with strong interpersonal skills.
· Ability to work well and collaborate with other teams of various skills, sometime in different time zones [independently and as part of a team].
Advantageous
· Networking and Security experience, working with Firewalls, VPN, and other security products [AV, EDR, DLP etc.].
· Knowledge and experience with Kandji [or other MDM system] for mac OS management.
Notes:
· In case of emergency, ability to work outside the regular working hours / weekends.
· The work will be done remotely, on US time-zone, as a sole player [The rest of the team are in different time-zones.
· The job requires being 100% hands-on.
· The IT Engineer will be a part of the global IT team
Job Types: Full-time, Permanent
Pay: R30 000,00 - R45 000,00 per month
Experience:

• IT Support in Professional Environment: 4 years (Required)
• Microsoft Windows and Mac OS: 4 years (Required)
• Office 365: 4 years (Required)
• Share Point Support: 4 years (Required)
• MS Teams Support: 4 years (Required)
• Zoom Support: 4 years (Required)
• Networking: 4 years (Required)
• IT Security: 4 years (Required)