South Africa Job Openings
ILIOS Travel
Meet & Greet Representative
FULL TIME
October 15, 2024
**PLEASE NOTE: THIS IS A JUNIOR / ENTRY LEVEL POSITION AND PREFERENCE WILL BE GIVEN TO AN UNEMPLOYED TOURISM GRADUATE SEEKING WORKING EXPERIENCE WITHIN THE TOURISM INDUSTRY**
JOB SPECIFICATION:
Pay: R1,00 per month
Application Question(s):
Application Deadline: 2024/10/18
Expected Start Date: 2024/11/01
JOB SPECIFICATION:
- Ensure ILIOS Travel meet & greet services are carried out according to the company’s policies, procedures and quality standards
- Ensure ILIOS Travel procedures are always followed, as per the Employee Handbook, Standard Operating Procedures and Driver/Guide Manual
- Represent ILIOS Travel in a professional manner that is aimed at achieving customer satisfaction
- Conduct services and adhere to the waybill as stipulated and/or as per client requirements
- Ensure and confirm that all instructions for bookings and/or waybills are read and understood, to follow through with service accurately
- Meet guests at the airport and escort them to their ILIOS transfer, car hire, flight, hotel, shuttle and/or other relevant airport location
- Ensure concise knowledge of airport locations and amenities, as well as the surrounding areas
- Hand over and review documentation with clients as and where required
- Ensure clients check in at the correct hotel, car hire or shuttle service
- Check the boards and update the Operations team on delayed and/or early flights
- Check and advise Operations if the assigned field staff is not present in the arrivals terminal and assist with M&G where required and per instructions from Operations
- Provide immediate feedback to the Operations team with regards to client requests, deviations and/or challenges on the ground
- Adequate and effective communication with all ILIOS Travel departments, clients and other industry partners
- Participate and coordinate in dispatching bulk passenger/group movements at the airport or other location
- Ensure all service-related receipts are correctly uploaded on the Expense Tracker
- Request that clients rate the ILIOS Travel service/s using the QR Codes on the app
- Ensure the safekeeping and care for all ILIOS Travel issued resources and tools of the trade (such as uniforms, tablets etc.)
- Carry out any ad hoc duties as per operational requirements and instructions from Operations
- Uphold a high standard of customer service, maintaining professional and cordial liaison with clients
- Maintain positive relationships with ILIOS Travel industry partners and other staff / teams
- Ensure all client and partner special requests are adhered to, to meet quality and customer service objectives
- Participate in educationals, training, operational and briefing meetings as and when required
- Ensure the management of operational emergencies at the highest level
- Ensure immediate action to on the ground challenges, to ensure clients are pleased with ILIOS Travel's service delivery
- Ensure Operations are immediately updated in the event of a challenge and assist to ensure complete resolution
- MINIMUM: Matric (Gr 12) and CERTIFICATE IN TOURISM MANAGEMENT
- Superior levels of service delivery and focus on achieving customer satisfaction
- Excellent verbal and written communications skills, fluency in speaking English
- People and time management skills, team player
- Ability to work under pressure and resolve challenges
- Ability to adapt to circumstances efficiently
- Attention to detail, effective crisis management and resolution
- Ability to provide constructive feedback regarding product development and improvement
- General knowledge of South Africa and current affairs (tourism orientated)
- Must be able to work according to the branch schedule / allocated services
- Own transport is required, due to early start and/or late finish, as per operational requirements
Pay: R1,00 per month
Application Question(s):
- Do you have a tourism related qualification?
- Do you have own transport, as per the requirements on the job advert?
- Are you able work early mornings, late nights, weekends and/or public holidays?
- Please advise on salary requirements and/or benefits desired.
Application Deadline: 2024/10/18
Expected Start Date: 2024/11/01
New Job Alerts
Adidas
Snr Specialist Wholesale Analytics EM
Cape Town
FULL TIME
November 14, 2024
View Job DescriptionAMANDLA / Safe-Hub
Director of Planning, Performance and Impact
Johannesburg
FULL TIME
November 14, 2024
View Job Description
Looking for similar job?
Heineken International B.V.
Sales Representative - Western Cape (Helderberg)
Cape Town
FULL TIME
August 31, 2024
View Job Description
TransUnion
Voice Office Operations Representative (Remote)
FULL TIME
August 29, 2024
View Job Description
Concentrix
Customer Service Representative - US Hours
Johannesburg
August 30, 2024
View Job DescriptionPathfinders Consulting Pty (LTD)
Senior Legal Business Partner – Where Expertise Meets Impact
Sandton
November 4, 2024
View Job DescriptionNew Job Alerts
Adidas
Snr Specialist Wholesale Analytics EM
Cape Town
FULL TIME
November 14, 2024
View Job DescriptionAMANDLA / Safe-Hub
Director of Planning, Performance and Impact
Johannesburg
FULL TIME
November 14, 2024
View Job Description