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Sanlam
SAP HCM Service Delivery Lead
Bellville
FULL TIME
November 9, 2024
You will lead teams of developers, testers and application security specialists to deliver system and user access change requests for both business as usual and projects where applicable. You may be required to undertake system change requests in your role.
You will ensure all periodic system upgrade and maintenance activities are successfully completed.
You will oversee the design of complicated, high-impact system requirements to address potential risks to integration, usability and deadlines.
You will mentor, support and guide team members towards common goals.
- Receive, assess and allocate JIRA requests
- Ensure periodic client cadences for alignment, prioritisation and escalation activities
- Ensure adequate resource levelling in response to backlog and incoming JIRA requests
- Ensure adherence to Release, Incident and SAP Change Management procedures
- Ensure audit compliance in user access and change management
- Ensure all SAP HCM legislative changes are addressed
- Ensure all system upgrades and maintenances activities are planned and successfully delivered
- Ensure alignment with SAP Co E governance, procedures and principles
- Act as a support expert to system analysts when designing system changes
Bachelor’s degree or Diploma, preferably in Computer Science, Information Systems or related
ITIL Certification or similar will be recommended
- Advanced knowledge of SAP service delivery principles
- Advanced knowledge of planning deliverables i.e. timelines and resources
- Technical knowledge of SAP Payroll, Time Management, Personnel Administration and Organisational management
- Technical knowledge of Success Factors Onboarding, Recruiting and Employee Central
- Technical knowledge of SAP Self Service applications will be advantageous
- Technical knowledge of Success Factors Talent modules will be advantageous
- Advanced knowledge of system change management processes preferably using JIRA or similar
- Understanding Waterfall methodology
- Understanding Agile methodologies will be advantageous
- Understanding SAP ABAP will be advantageous
Skills:
- Ability to interpret and interrogate written requirements specification documents
- Ability to prioritise tasks
- Ability to deliver in accordance with strict deadlines
- Ability to negotiate with various stakeholders
- Ability to maintain delivery momentum
- Excellent interpersonal and communication (written and verbal) skills
- Strong analytical skills
- Strong problem solving
- Strong written and verbal communication skills
Experience:
- At least 8 years in SAP Service delivery and/or SAP HCM Team Lead
- At least 5 years in technical support of SAP HCM and/or Success Factors
- Involvement in 2-3 full life SAP HCM cycle projects
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