South Africa Job Openings
GEA Group
Senior Director Country Service - Southern & Eastern Africa
Johannesburg
FULL TIME
October 24, 2024
Senior Director Country Service - Southern & Eastern Africa
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
Why join GEA
Job information
Reference Number
JR-0030753
Job function
Service
Position type
Full time
Site
48 Reedbuck Crescent, Corporate Park South Midrand Johannesburg Johannesburg 1682
Your responsibilities and tasks:
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Coordinate and drive the Country Service organisation centrally across regions, covering the entire GEA portfolio – i.e. all 5 divisions and their respective core technologies
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Develop best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness
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Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization
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Achieve service sales growth, expanding market penetration/share and coverage
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Set and track sales targets, KPI’s and individual performance management for all Country service personnel
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Determine and implement the go-to-market strategy, define sales channels according to regional / country requirements and resource availability
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Manage key and strategic accounts and build a key account network
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Determine Order Intake, Sales and bottom-line Forecasts & Budgets, manage GM, EBITDA and ROCE for Country Service
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Maintain and develop ERP system and other digital platforms that may be required to operate a successful after sales business, including all relevant administrative processes and personnel
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Manage the complete offer management process from definition of scope to technical detailing and solution pricing
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Lead the Country Service Team to the achievement of set annual objectives (OI, Sales, GM, EBITDA and ROCE)
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Define pricing and discount policies and specific customer related conditions, with responsibility on overall after sales profitability
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Support after sales solutions/products development projects and contribute to define priorities with a solutions management role
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Take the lead on new market penetration and growth strategies.
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Min 5 years’ relevant experience in Leadership role with Sales/Services and/or similar function as core
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Significant service sales steering experience
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Proven know-how in principles guiding after sales growth – i.e. i Base Management & Sales Excelllence
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Proven experience in leading a Service team, within a product / service matrix
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Good understanding and appreciation of after-sales and the role this plays in successful and sustainable customer relationship development.
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Deep practical know-how of state-of-the-art ERP system, sales processes, after sales management, organization methods and tools (e.g. FSE management, WIP management, pricing, CRM)
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Change management experience
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Proven experience of working within a matrix
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Proven skills in international negotiation & after sales development with customers in Africa – international working experience
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Strong understanding of corporate finance and performance management principles
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