Rooms Division Instructor
Permanent contract / Glion, Switzerland
Glion Institute of Higher Education (GIHE), in the top 5 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1962, GIHE is a private Swiss institution offering Bachelor’s and Master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.
You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.

Responsibilities:

• Deliver and supervise Practical Arts (PA) curriculum and classes
• Manage Academic-related activities (ie: Introduction, workshops, visits) and administration of Students’ assessments and performance in PA
• Verify, communicate and insert feedbacks, grades and absences
• Manage and/or coordinate academic-related events
• Develop new activities following the industry trends and local networking and deliver them in an effective manner
• Ensure that productivity and efficiency standards are met and dress code and hygiene standards are applied and in compliance with the industry
• Manage workload with the other members of the PA Front Office team
• Manage role rotation and individual responsibilities within the department
• Discuss on Instructor timetables with the Practical Arts Manager
• Support colleagues in their daily tasks for successful delivery of the course
• Maintain skills & knowledge up to date and in accordance with the industry trends & needs
• Coordinate the reception tasks including but not limited to answering to students, employees and visitors’ enquiries, handling of mail and cash management
• Advise Practical Arts Program Manager for initiatives, timetabling or other academic purposes
• Advise Practical Arts leader for curriculum changes
• Liaise with Operational departments (housekeeping, maintenance, IT, etc…) for day-to-day requests and support
• Assist the organization of students’ check-in in and check-out
• Manage the Polyright system (student and staff ID cards), provide room access, check card accounts and order students and employees name tags
• Handle company cars booking management on outlook calendars (bookings, key distribution, …)
• Manage student and staff name tags orders and distribution
• Manage the cashier (Polyright) and the reservations system (Mercury)
• Work on any other specific tasks that may be requested by the line manager

Profile and experiences:

• Graduate qualification required in relevant area (Hospitality, Management)
• Master qualification desirable (but not required)
• Minimum 5 years’ international experience in Rooms Division departments
• Minimum 2 years' experience within Opera PMS
• Experience of working with Mercury PMS (but not required), Moodle and Lotus Notes
• Experience of working within an international environment and within an educational environment
• Experience with Moodle and Lotus desirable but not required
• Fluent in English and French (any other language is an asset)
• Flexible to work on Bulle campus when needed (driver’s license an asset)
• We are looking for an efficient, organized and multi-task person with strong communication and influencing skills, committed to support students’ achievements

Other information:

• Type of contract: undefined period of time contract
• Activity rate: 100%
• Start date: 22.11.2024
• Location: GIHE Sàrl, Route de Glion 111, 1823 Glion