Position Overview:

Essential Duties & Responsibilities:

• Service guests at the Credit desk by signing them up, reprinting cards, issuing slot credit/match play redemptions, and explaining benefits in detail.
• Handle guest challenges according to company policies.
• Assist guests with making and/or revising hotel reservations.
• Evaluate guest play and issue comps appropriately.
• Assist Venetian Rewards, casino hosts, VIP, and Hotel Operations with information regarding casino guests.
• Link Venetian Rewards accounts to Hotel reservations so that Status points can be earned during the guest’s visit.
• Merge accounts; set-up and re-set account PINs.
• Upgrade/downgrade accounts and log changes accordingly.
• Adjust point’s once proper verification & research has been completed while coordinating with slot dept.
• Print Win/Loss statement for guests.
• Ensure all counters and the office area are neat and clean and organized at all times.
• Read and respond to emails throughout the shift and Answer phone calls.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card (TAM) and any other certification or license, as required by law or policy.
• 2+ years of experience in a front-of-line position or related role.
• Strong computer skills, including casino/hotel systems and MS Office knowledge, especially Word, Excel and Power Point.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

• Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.