Australia Job Openings
Allianz Australia
Continuous Improvement Specialist
Melbourne
FULL TIME
September 4, 2024
- Melbourne CBD with relocation to Victoria Bayside
- Full-time permanent opportunity with great staff benefits
- Hybrid and Flexible working arrangements
- Observing, evaluating, and analysing call quality with customers, partners, and internal stakeholders.
- Evaluating emails and chat channels to support customer & partner touch points.
- Collaborating with frontline teams& account managers to support action to achieve compliance and service goals, and excellence with every interaction. Raising concerns to resolve gaps identified as issues.
- Creating effective communication while building and sustaining collaborative relationships with stakeholders.
- Holding regular meetings with key stakeholders on matters arising with clear accountability and follow up action and proactively identify opportunities for functional improvements.
- Drafting, revising, implementing, promoting, and improving monitoring and compliance policies and practices regarding insurance and compliance codes of practice & legislation.
- Promoting strong risk-aware culture through aligning and meeting the organisational risk appetite statement to support he business and inform decision making to achieve business objectives.
- Demonstrated operational experience in similar roles such as claims/ QA with a passion for continuous improvement within insurance or financial services is highly preferred.
- Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
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