Australia Job Openings
Allianz Australia
Head of Content Platforms
Sydney
FULL TIME
September 18, 2024
- Lead collaboration across Consumer and stakeholders to create digital customer experiences to align with strategies to win, retain and grow customers.
- Develop a framework to work closely with Digital Experience team and other stakeholders to create digital customer experiences to align with strategies to win, retain and grow customers.
- Lead the execution of content management strategies for all Allianz platforms and set a roadmap for their development.
- Develop a framework to identify customer needs and insights and engage with internal and external stakeholders to understand their requirements.
- Manage, support and develop the Digital Platforms teams to ensure that they are exposed to global standards, best practice and organisational networks, and oversee the delivery of projects.
- Lead the platform teams to manage content and User Experience (UX), reusing and sharing components across solutions to ensure consistent user / customer experience.
- Share strategic insights and priorities and ensure they are reflected in digital platform design and management.
- Integrate insights from multiple sources and channels to develop insights and recommendations for continuous improvement of Allianz platforms.
- Tertiary qualifications in Marketing, Digital Marketing, Information Technology or similar.
- Extensive experience in Digital and User Experience engagements, establishing customer expectations and delivering quality artefacts as a framework for project delivery.
- Significant experience in customer journey management, user experience design, digital analytics and user experience optimisation in a corporate, or consulting environment.
- Significant experience delivering projects using agile methodologies.
- Experience in design thinking and customer journey mapping.
- Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact AAL.
- Demonstrated evidence of technical proficiency with Adobe or similar Mar Tech systems, software, databases, reporting and communication tools.
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
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