About the role

We are seeking a dedicated and experienced Customer Service Officer to join our Customer Strategy and Experience team. You will enjoy providing quality customer service experiences responding to and resolving customer enquiries contributing to the efficient and effective operation of the team. You will work across a range of communication channels, including but not limited to phone, email, and online services when liaising with our customers.

Some of your key responsibilities will include:

• Administrative duties such as reviewing and processing customer applications, processing payments, mail and correspondence, and entering data into customer related information systems
• Provide a high level of personalised customer service while maintaining professionalism and diligence to achieve desired service outcomes and first contact resolutions
• Handle customer enquiries with empathy and care

View the full position description for more details about the role.

About you

To be successful in this role you will have:

• Previous experience in a similar customer service environment and knowledge of customer service techniques
• Communication and problem solving skills
• Strong computer skills
• Belief in our values of communication, collaboration, integrity, efficiency, and leadership

About the benefits

This is a permanent full time, level 2 position with a salary commencing at $69,425 plus 12.5% superannuation.

• Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Work/Life balance: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
• Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being: Access to gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Please apply online and submit:

• A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
• A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 3 October 2024

Please direct any related questions to Lauren Woodrow at careers@ipswich.qld.gov.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.