Description:
As an Administrative Coordinator you will be responsible for processing and verifying shipping documents, customer service, scheduling appointments and other clerical / administrative duties. Attention to detail will be key for this position.
With a focus on quality customer service that extends to our valued employees, Our client has been continuously recognized as an honored recipient of Canada’s Best Managed Companies since 2005. Our client's Freight is committed to an exceptional customer experience. We achieve this by being: authentic, committed, caring, trusted, and enthusiastic.
To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities):

• Making telephone calls and sending emails to centralized customer service
• Booking delivery appointments via phone and email.
• Billing of accessorial/additional fees as required.
• Maintaining group email boxes and answering queue calls when required.
• Receiving calls from drivers who are not delivering freight for specific reasons, logging and noting comments in pros.
• Scanning, photocopying and faxing.
• Other administrative duties as required (which could include pulling reports).
• Auditing shipping documents for accuracy, correcting and reporting to supervisor as needed.
• Understanding Federal Transportation Compliance documentation and reacting to and reporting non-compliance.

Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Ensure Accountability: Holding self and others accountable to meet commitments.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Courage: Stepping up to address difficult issues, saying what needs to be said.
Drives Results: Consistently achieving results, even under tough circumstances.
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Additional Skills & Qualifications:

• Minimum of secondary education, with preference of post-secondary education (completed or currently enrolled), or a combination of education and experience
• Previous Transportation or operational experience is preferred, various roles within transportation and customer service is beneficial
• Experience with AS400 is not required but is considered an asset
• Experience with Microsoft Office Products
• Advanced communication skills
• Able to work deadlines in high transactional, fast paced environment
• Ability to work in a team environment
• Able to work with little supervision

À propos d'Actalent:

Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30 000 consultants et plus de 4 500 clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500.

La diversité, l’équité et l’inclusion

Chez Actalent, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :

• L’embauche des talents diversifiés ;
• Le maintien d’un environnement inclusif par une autoréflexion permanente ;
• La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ;
• L’assurance des opportunités de croissance pour nos gens.

Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à actalentaccommodation@actalentservices.com pour connaître d’autres options d’accommodement.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.