Join Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language in Greece, as we search for an Italian Speaking Customer Service representative for High-End Coffee Machines. This remote position allows you to work from the comfort of your home in Greece while engaging with customers passionate about premium coffee products. Your role will be pivotal in delivering exceptional service, ensuring customers have a seamless experience with our luxurious coffee machines. You will handle inquiries, troubleshoot issues, and provide guidance on product use and maintenance. If you possess a flair for customer service and the ability to communicate effectively in Italian, this is your chance to become a vital part of an esteemed company from anywhere in Greece.

Responsibilities:

• Deliver outstanding customer service through various communication channels including phone, email, and chat.
• Assist customers with queries concerning high-end coffee machines and their functionalities.
• Resolve customer issues effectively and ensure a high level of satisfaction.
• Guide customers through product setup, troubleshooting techniques, and maintenance advice.
• Provide accurate information about product specifications, promotions, and services.
• Document customer interactions and maintain records in the client database.
• Collaborate with team members to enhance service delivery and customer engagement.

Requirements:

• Fluency in Italian (spoken and written) is essential.
• Excellent verbal and written communication skills.
• Experience in customer service or a similar environment is advantageous.
• Strong analytical skills and a problem-solving orientation.
• Ability to work both independently and as part of a team.
• Familiarity with high-end consumer products, particularly coffee machines, is a benefit.
• Proficient in using digital communication tools and customer relationship management software.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )