Greece Job Openings

Patrique Mercier Recruitment Nordic

Italian Speaking Customer Service for International Airline - Athens, Greece

Athens

FULL TIME

October 24, 2024

Patrique Mercier Recruitment is a leading agency devoted to connecting candidates with exceptional job opportunities in Greece across various industries. We are currently searching for an Italian Speaking Customer Service representative for an International Airline to join a vibrant team in Athens, Greece. This role offers a unique opportunity for individuals who are passionate about aviation and delivering outstanding customer service experiences. As a representative for a prestigious international airline, you will assist passengers with inquiries, provide information regarding flights, and resolve any issues efficiently. Your ability to communicate effectively in Italian will be essential in helping travelers from Italy navigate their airline experience and ensuring their journeys are as smooth as possible. If you are enthusiastic about helping others and possess excellent language skills, we invite you to be part of this exciting role in the dynamic travel industry.

Responsibilities:
  • Provide exceptional customer service through phone, email, and chat communications.
  • Assist customers with inquiries related to flight details, bookings, and changes.
  • Handle customer complaints efficiently and maintain a high standard of professionalism.
  • Guide passengers through airline procedures, ensuring clarity and understanding.
  • Deliver accurate information about the airline’s services, policies, and promotions.
  • Maintain detailed records of customer interactions in the CRM system.
  • Collaborate with team members to enhance overall service quality and customer satisfaction.
Requirements:
  • Fluency in Italian (both spoken and written) is essential.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service, particularly in the travel or aviation sector, is preferred.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to work independently as well as in a team-oriented environment.
  • Knowledge of airline operations and basic international travel procedures is a plus.
  • Proficiency in using digital tools and customer relationship management software.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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