Greece Job Openings

Patrique Mercier Recruitment Nordic

Italian Speaking Customer Service for International Airline - Remote in Greece

FULL TIME

October 24, 2024

Patrique Mercier Recruitment is a leading agency dedicated to connecting candidates with exceptional job opportunities in Greece. We are currently seeking an Italian Speaking Customer Service representative for an International Airline to join a vibrant remote team based in Greece. This role is ideal for individuals who are passionate about travel and providing outstanding customer service experiences. As a representative of a prominent international airline, you will assist customers with flight inquiries, resolve booking issues, and ensure that each traveler receives the guidance they need for a smooth journey. Your fluency in Italian will be essential in addressing the needs of Italian-speaking passengers and enhancing their overall experience. If you thrive in a dynamic environment and are committed to delivering high-quality service, we encourage you to apply for this exciting opportunity!

Responsibilities:
  • Deliver exceptional customer service through various channels including phone, email, and chat.
  • Assist customers with inquiries related to flight reservations, cancellations, and changes.
  • Efficiently handle customer complaints and issues with professionalism and care.
  • Guide passengers through the airline's policies and procedures to ensure clarity.
  • Provide accurate information about flights, baggage, and services offered by the airline.
  • Maintain organized records of customer interactions in the CRM system.
  • Collaborate with team members to continuously improve service delivery and customer satisfaction.
Requirements:
  • Fluency in Italian (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service, preferably within the travel or aviation industry.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently and collaboratively in a remote team.
  • Knowledge of airline operations and international travel procedures is a plus.
  • Proficiency in using digital communication tools and customer relationship management software.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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