Greece Job Openings

Patrique Mercier Recruitment Nordic

Italian speaking Technical Support agent for Search Engine - Athens, Greece

Athens

FULL TIME

November 18, 2024

Patrique Mercier Recruitment Nordic is excited to offer a rewarding opportunity for an Italian Speaking Technical Support Agent for a prominent search engine based in Athens, Greece. In this role, you will assist Italian-speaking customers by providing expert technical support to resolve various issues they may encounter while using the search engine. Your skills will be vital in ensuring a smooth and satisfying experience for users. If you are enthusiastic about technology and dedicated to helping customers, we encourage you to apply!

Responsibilities:
  • Provide high-quality technical assistance to Italian-speaking customers through phone, email, and chat support.
  • Diagnose and troubleshoot issues related to the search engine and its functionalities.
  • Offer clear guidance and solutions to help customers effectively utilize search engine features.
  • Document all customer interactions and solutions accurately in the support system.
  • Collaborate with the support team to enhance service processes and share best practices.
  • Identify common problems and provide feedback for product and service improvements.
Requirements:
  • Fluency in Italian (both spoken and written) is essential, along with a good command of English.
  • Prior experience in technical support or a relevant IT role is preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication abilities with a focus on providing exceptional customer service.
  • Able to work effectively in a team environment as well as independently.
  • Familiarity with customer relationship management (CRM) tools and support software is a plus.
  • A genuine passion for technology and helping users is essential.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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