Hong Kong Job Openings
FWD Insurance
Manager/ Senior Manager, Operation Risk, Life Operations
FULL TIME
October 9, 2024
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Act as the subject matter expert of Life Operations for regulatory (mainly non-AML related) matters
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Work and collaborate closely with various parties and stakeholder including but not limited to Internal Audit, Risk, Legal, Compliance, IT, BAU teams (New Business, Life Administration, Claims and Customer Engagement), IT, regulators (e.g. Insurance Authority) and vendors
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Ensure BAU teams having process controls as the first line of defence
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Review business and operational processes to ensure control measures that are always in place with acceptable quality
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Drive various parties to produce corrective actions and ensure proper implementation with on-going monitoring
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Work closely with stakeholders to ensure internal systems, procedures and workflows aligning with company policies and regulatory requirements
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Prepare and/or review user requirements and procedures for regulatory enhancements in Life Operations processes and systems
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Liaise with various parties to seek endorsement for updated procedure manuals of Life Operations
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Coordinate and support internal and external audits, compliance reviews and risk assessments for Life Operations. Ensure those finding are rectified properly
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Undertake consistent liaison and collaboration with Internal Audit, Risk, Compliance and external audits
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Prepare regular and ad-hoc reports highlighting key risk exposures, trends, and emerging issues for senior management
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Handle ad-hoc projects as assigned
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Degree holder or above
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Minimum 8 years’ experience in life insurance sector, preferably in Life Operations or Compliance
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Deep understanding of regulatory requirements (e.g. fraud, guidelines issued by Insurance Authority, VHIS, BCP), especially on the operational perspective
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Strong ownership, self-motivated and independent to drive changes
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Analytical and critical thinking with solution driven mindset
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Confident in dealing with various stakeholders independently including senior management
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Good command of both spoken and written Chinese & English
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.
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