Hong Kong Job Openings
Classy Wheeler
Senior Lead Delivery Manager / Associate Director, Service Delivery
October 16, 2024
Location: Quarry Bay
Nature: Permanent
- Set strategic direction for the service delivery team, aligning with organizational goals, and lead the team to achieve targets.
- Drive innovation and enhance business application services in Hong Kong to meet current and future market demands.
- Identify key application service solution offerings and new growth opportunities in Hong Kong.
- Provide management and guidance to project teams to ensure smooth service delivery to customers.
- Develop the skills and expertise of delivery resources to meet project requirements.
- Establish strong and responsive business relationships with customers, including handling problem reporting, escalation, and resolution.
- Manage risks and the impact of customer change requests, identifying service implications.
- Manage and monitor budgets, control costs, and ensure maximum revenue achievement.
- Develop and communicate delivery status and performance reports.
- Bachelor's degree in Information Technology, Electrical Engineering, Computer Science, or a related discipline.
- Minimum of fifteen years of experience in the IT or communications industry, with proven project management experience, preferably in the public sector.
- Demonstrated project management capabilities in large-scale projects within both government and commercial sectors.
- Strong customer, vendor, and subcontractor management skills.
- Extensive experience in pre-sales solutions and strong knowledge of the IT market.
- Experience in managing offshore development centers.
- Excellent coordination, multitasking, influencing, and communication skills.
- Exceptional team leadership skills with the ability to inspire and motivate teams to achieve challenging goals.
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