Hong Kong Job Openings

Classy Wheeler

Senior Service Engineer (Airport)

October 16, 2024

Client Description
Company: A well-established IT solutions provider specializing in delivering comprehensive services, including IT infrastructure and managed solutions, with a strong presence in Hong Kong and a focus on the aviation industry.
Location: HK Airport
Nature: Renewable Contract (12 months)

Job Description
  • Provide advanced technical support for IT systems and services.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Develop and maintain detailed documentation of processes and systems.
  • Collaborate with cross-functional teams to improve service delivery.
  • Ensure compliance with service level agreements and quality standards.
  • Mentor junior engineers and provide technical training.
  • Communicate effectively with clients to address their needs.
  • Identify and implement process improvements and best practices.

Job Requirements
  • Minimum 4 years of experience in onsite customer service, with at least 2 years in a team leader or supervisor role in the aviation industry.
  • Strong knowledge of Microsoft Windows, MS Office, COTS products, Apple i OS, and Android OS.
  • Experience with IT hardware installation, setup, and configuration (e.g., Lenovo PCs, HP printers).
  • Familiarity with PC backup and restore procedures.
  • Minimum 2 years of experience with Service Now or similar ticketing systems is an advantage.
  • Strong communication and people management skills.
  • Experience in airport operations is preferred but not essential.
  • Higher Diploma in Computing or related field.
  • ITIL v3 Foundation Certification is required.
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