Netherlands Job Openings

DHL

Customer Service Agent M/F/X

Beringe

FULL TIME

August 13, 2024

Are you customer-oriented, do you have an affinity for logistics, and do you possess good communication skills? Then we are looking for you!

As a Customer Service Agent at DHL Supply Chain, you can expect

A full-time position with the possibility to work one day a week from home;
Working hours in two shifts. First shift starts between 7:00 and 8:00 and the second shift start between 10:00 and 11:00;
A gross monthly salary in scale 6 between € 2.325,83 and € 2.900,- with potential growth to € 3.477,90;
130% surcharge after 18:00;
A travel allowance of € 0,23 per kilometer;
25 vacation days;
8% holiday pay;
Collective labor agreement à la carte: a personal budget that you can spend as you wish. You can convert this into vacation days (maximum of 6) or have the amount paid out monthly on top of your salary. You can also use it to pay for a gym subscription;
Personal guidance and ample opportunities for growth and development, both nationally and internationally;
You will be joining a multicultural organization that supports diverse needs to create an inclusive work environment.

What will you do as a Customer Service Agent?

As a Customer Service Agent at DHL Supply Chain, you will have daily contact with the customer regarding various matters such as shipments, order issues, warehouse transport, and relationship management. You provide logistic solutions that align with both the customer's needs and the organization's objectives. Additionally, you collaborate with internal departments such as Transport, Planning, and Customs.

As a Customer Service Agent at DHL Supply Chain, you can expect

A full-time position with the possibility to work one day a week from home;
Working hours in two shifts. First shift starts between 7:00 and 8:00 and the second shift start between 10:00 and 11:00;
A gross monthly salary in scale 6 between € 2.325,83 and € 2.900,- with potential growth to € 3.477,90;
130% surcharge after 18:00;
A travel allowance of € 0,23 per kilometer;
25 vacation days;
8% holiday pay;
Collective labor agreement à la carte: a personal budget that you can spend as you wish. You can convert this into vacation days (maximum of 6) or have the amount paid out monthly on top of your salary. You can also use it to pay for a gym subscription;
Personal guidance and ample opportunities for growth and development, both nationally and internationally;
You will be joining a multicultural organization that supports diverse needs to create an inclusive work environment.

You bring

You’re a quick learner and open minded;
Customer Service experience nice to have, but not necessary;
Accurate, cause when you start a task, you’ll make sure it’s finished before you go home;
Customer oriented and a team player;
Excellent command of the English language (speaking and writing), Dutch is desirable;
Furthermore, you are flexible, motivated, possess analytical skills, and have a proactive work attitude;
You live in the area of Beringe (Netherlands).

Your workplace

Our High Tech campus in Beringe consists of 5 locations with a total area of approximately 145,000 m2. You will join a team of 8 Customer Service Representatives, including you at a multiclient site. It's a mixed team where a pleasant work atmosphere takes precedence. You report to the Supervisor Customer Service.

Will you send us an application?

Are you our new Customer Service Agent? Apply by sending your CV via the application button. Do you have any questions? Contact Daisy Lemmers, Corporate Recruiter, via daisy.lemmers@dhl.com.

Disclaimer

At DHL, we strive for an inclusive work environment with equal opportunities and respect for diversity. Applicants are evaluated based on their qualifications, experience, and skills. If you don't meet all the required skills but see yourself fitting into this role, we encourage you to apply. We look forward to receiving your application so we can explore the opportunities within our organization together.

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