• Respond in a timely manner to all customer requests and enquiries for standard information, such as pricing, product availability, lead time, and sample requests, through phone and email.

• Manage and process orders accurately, providing order acknowledgments and handling post-order management tasks such as changing quantities, colors, etc.

• Handle customer complaints, ensuring regular updates are provided to customers and issues are resolved promptly.

• Control credit blocks proactively, resolving or escalating issues to Sales or Finance as necessary.

• Manage logistical issues, including tracking numbers, delivery issues, and lost or damaged shipments.