Pakistan Job Openings

Digitify

Customer Support Executives

Lahore

October 23, 2024

About Us:
YAP Pakistan is EMI IPA Licensee holders is in the process to launch the EMI Wallets is at the forefront of digital financial innovation. We are committed to providing secure, user-friendly, and cutting-edge financial solutions through our digital banking wallets. Our mission is to revolutionize how consumers and businesses access and manage their finances, making financial services more accessible, efficient, and transparent.

Location: Lahore, Pakistan

Position Overview:
As a Customer Support Executive at YAP Pakistan, you will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing assistance regarding our digital banking services. You will play a crucial role in ensuring customer satisfaction by delivering high-quality support and maintaining a positive customer experience.

Key Responsibilities:
  • Respond promptly to customer inquiries via various channels, including phone, email, chat, and social media, providing accurate information and solutions.
  • Assist customers in troubleshooting and resolving issues related to account access, transactions, and other banking services.
  • Maintain a deep understanding of YAP Pakistan’s products and services to effectively assist customers and promote features.
  • Accurately document customer interactions, inquiries, and resolutions in the support system to ensure continuity and quality of service.
  • Collect and relay customer feedback and suggestions to the relevant teams to improve services and customer experience.
  • Collaborate with other departments (such as tech support, compliance, and product development) to resolve complex customer issues and enhance service delivery.
  • Meet or exceed established performance metrics, including response times, resolution rates, and customer satisfaction scores.
  • Participate in training sessions and contribute ideas for improving customer support processes and policies.

Qualifications:
  • Bachelor’s degree in Business, Communication, or a related field is preferred.
  • 1-3 years of experience in customer support or service roles, ideally in the banking or fintech industry.
  • Excellent verbal and written communication skills in both English and Urdu (knowledge of other regional languages is a plus).
  • Familiarity with digital banking platforms and proficiency in using customer support software and tools.
  • Strong analytical skills with the ability to troubleshoot and resolve customer issues effectively.
  • Passion for providing exceptional customer service and a commitment to meeting customer needs.
  • Ability to work collaboratively in a fast-paced environment and support team goals.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and advancement.
  • A dynamic, innovative, and inclusive work environment.
  • Exposure to cutting-edge technology in the fintech sector

Why Join Us?
  • Be part of an innovative fintech company that is transforming banking experiences in Pakistan and beyond.
  • Opportunity for professional growth and development in a dynamic environment.
  • Engage in a culture that values teamwork, creativity, and customer-centricity.

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