Join our Team

• 
  Education: BSc degree in Computer Science or Telecommunication Engineering or equivalent.
• Support users to create their accounts on MSDP platform for all the tools.
• Work as LDA for MSDP tools for configuration, Access Management.
• Create/Update Automation Rules standalone, MATE/ENABLE and flapping alarms, discard unwanted alarms, Upgrade Service effecting alarms in One FM CM monitor the output and fixed in case of problem.
• Create/update BI reports and automate as per requirement.
• Responsible to maintain EAI/NIM data updated all the time.
• Support Ericsson global teams during deployment of any new tool and perform through end-to-end testing.
• Active participation in Audits conducted Ericsson internally/Globally, Customer or by Third party for MSDP tools and Processes.
• Create/update documentation for processes (e.g Incident Management, Event Management, Business Continuity Management, etc.) for STC and TAWAL.
• Present to document to Management and get approvals for STC and TAWAL.
• Give trainings to staff about all the processes and MSP tools for STC and TAWAL.
• Keep all process documents updated on Eridoc, Share Point and on ARIS platform for STC and TAWAL.
• Collection of KPIs for processes and prepare trend analysis reports.
• Support Tableau team to create/update essential dashboard as per requirement and perform testing for validation.