Work for one of the top insurance processing companies in the industry!
PATRA CORPORATION is proud to power the process needs for more than 250 Insurance organizations and honored to be a leader in shaping the future of insurance. We are also recognized as America's Fastest Growing Private Companies.

• IMPORTANT NOTE: Applicants must be living around Eastwood Libis Q.C or nearby cities wherein transportation/attendance will not be an issue if required to work ONSITE.

WHY WORK WITH US?

• Patra offers competitive and comprehensive employee benefits
• We are an award-winning company
• Positive working environment
• Work-Life balance

About this job
The PH - Customer Care Specialist will support a high-level management team for a US based insurance company.
Patra Core Competencies:
· Knows the Business
· Leads Others
· Accountable
· Team Player
Core Duties by Competency:
Knows the Business

• Manage and respond to emails and inbound/outbound calls in a call center environment
• Process and document customer-related changes
• Send, receive and manage necessary forms and documents via email or fax

Leads Others

• Send forms to new customers and provide guidance to process customers’ needs

Accountable

• Properly document customer requests and actions taken to resolve the request
• Provide necessary information to carrier per client guidelines

Team Player

• Communicate effectively through English verbal and written communication skills
• Communicate effectively with clients and team members

Minimum Requirements

• College graduate
• 1-2 years call center experience
• Previous U.S. Commercial Lines insurance knowledge, desired

Working Conditions

• call center environment
• Ability to work night shift
• Minimum internet speed of 6 mbps download and 3 mbps upload; Directly connected into modem; No satellite

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
• Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
• Subject to and expected to comply with all applicable Patra Corp policies and procedures
• Be present and ready to start your shift on time daily.
• Hours will be 8:00 AM – 5:00 PM Eastern Standard Time

BENEFITS:

• Training is provided
• HMO card after 30 days of employment (up to two eligible dependents)
• 13th month pay
• Life Insurance for both principal and dependent
• Government mandated benefits
• Performance Bonus
• Differentials will be paid for night shift and Philippine holiday work time.
• Meal, utility and transportation allowance
• Philippine labor/overtime laws will be followed (if OT required)
• 12 days VL and 10 SL credits per annum
• Monday - Friday work schedule. Weekends off

Job Types: Full-time, Permanent
Pay: Php27,000.00 - Php33,000.00 per month
Benefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Expected Start Date: 10/14/2024