JOB PURPOSE:
Responsible in responding telephone inquiries, emails and perform in-person support sessions.
PRIMARY RESPONSIBILITIES:
· Act as first line of help when internal employees, clients and customers encounter problems or defects with products and programs.
· Diagnose computer hardware, network systems and computer software programs accurately and quickly.
· Resolve user problems by answering questions and requests
· Provide walkthrough to customer’s problems, educate them to install software packages and respond to questions about network.
· Handle printing queries, hardware questions and report bugs users find in software programs.
· Contributes to team effort by accomplishing related results as needed
PERSON SPECIFICATION:
· Excellent oral and written English communication skills
· Has good interpersonal and analytical skills
· Ability to prioritize and organize work in a multi-task environment
· Willingness to work on a shifting schedule
JOB SPECIFICATION:

• Diploma or Bachelor’s Degree in Computer Studies/Computer Science
• 2-3 years’ of experience in the related field required
• Knowledgeable in all troubleshooting related to IT or any technical related issues
• Knowledge and understanding of UNIX/LINUX, Windows, Networking, Backups and Archives

Job Types: Full-time, Permanent
Pay: Php36,500.00 per month