About Us
ECCI is the leading process improvement solutions provider in Southeast Asia, focused on process consulting, automation solutions and learning outsourcing services. Our vision is driven by our sole purpose of keeping our clients at the forefront of the business.
With HQ in the Philippines, ECCI operates in four (4) countries across South and Southeast Asia including Vietnam, Malaysia, and India. Over the last 20 years of existence, ECCI has helped over 1000 institutions in the region.
While the approach we use depends on the organizational culture, the customer, their industry sector and the business problem itself, our holistic approach to solving and addressing the issue remains steadfast and has evolved out of our experience of assisting our clients achieve their objectives. We deploy our unique 5D Methodology which helps us layout the precise roadmaps for our clients in their drive to excellence.
Job Summary
We are looking for an experienced candidate aspiring for growth in a multicultural, knowledge services environment as a group associate. The role will support seamless operation of sales and delivery functions of ECCI.
Essential Duties and Responsibilities
Sales and Marketing Support

• Work with the BU Head / Delivery Head to draft and package project proposals
• Prepare and maintain project service agreements
• Update CRM software (Hubspot) with new deals and related attachments upon submission
• Regularly monitor and update deal status on Hubspot.
• Maintain integrity of marketing collaterals for consistent use
• Keep track of existing organizational memberships and related events on a regular basis
• Provide support as necessary for social media and blog posts
• Provide support and ensuring compliance in bidding process of a project.

Knowledge Management (KM)

• Actively maintain the KM Portal (KMP) ; keep the KMP always up to date.
• Ensure daily reviews of updates from other team members, follow-up to closure.

Project Delivery Tracking / Support

• Ensure regular update when it comes to new projects, completed projects and project status
• Create and coordinate PTF (Project Turnover Form) to OSG (Admin) for new projects
• Coordinate with consultants to
• ensure timesheet submission, updates and approval.
• verify and update task/milestones progress against due date
• Create weekly time summary per project to measure planned vs actual; report to Delivery head
• Prepare and maintain external consultant contracts as necessary based on existing process
• Initiate and collect customer satisfaction after each milestone and end of project
• Ensure timely billing and payment for projects based on milestone completion
• Update collections report on regular basis
• Work with OSG to seek updates on Payables on a weekly basis.

Expectations

• Degree in Communication Arts, Mass Comm., Marketing, Business studies or any related fields
• 2+ years of work experience in the field of Documentation, PMO, Administration, HR functions.
• Strong writing and communication skills in English
• Detail-oriented and strong organizational skills
• Experience in working with suppliers/service providers
• Excels in a fast-paced environment and applies critical thinking
• Open-minded and enthusiastic to engage with different stakeholders
• Experience with Google Suite, Microsoft Office and Adobe Creative Cloud (is a PLUS)
• Able and equipped to work remotely
• Ability to work in a multicultural environment
• Conversant with data review, analysis and reporting
• Proactively escalate and resolve any issues on timely manner

Job Types: Full-time, Permanent
Pay: Php18,000.00 - Php22,000.00 per month
Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary