Philippines Job Openings
Doxa7 Solutions, Inc.
Operations Assistant (CSR and Ticketing Expert) | US Account | Night Shift
FULL TIME
September 1, 2024
Our client is looking for an Operations Assistant who will play a vital role in supporting various aspects of our operations to ensure seamless customer experiences. This role will process orders, create invoices, and manage accounts.
SCHEDULE: 2:00 PM – 11:00 PM Eastern Daylight Time, Friday -Tuesday (2:00 AM – 11:00 AM Philippine Standard Time, Friday -Tuesday), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS:
- Handle new order processing, which involves creating purchase orders and invoices
- Provide customer service assistance, both to our customers and various marketplaces
- Compile and report departmental statistics on a daily and weekly basis
- Manage and map events for smooth execution
- Fulfill ticket orders for non-automated deliveries
- Assist in managing accounts for large partners, including tasks related to accounts receivable and delivery reporting
- Oversee the management of promo codes and passwords for multiple accounts
- Collaborate with the VIP Fulfillment team to facilitate ticket acceptance for package orders
- Keep an updated log of postponed and canceled events
- Provide after-hours and weekend support for the Inventory and VIP divisions
- Support the Inventory manager with purchasing operations
- Contribute to consignment builds, close-outs, and reconciliation processes
- Provide retail sales leads assistance
- A Bachelor’s degree in the related field is preferred
- Proficiency in using various computer programs and tools for data management and reporting
- Availability to work a five-day work week, with shifts that cater to business demands (including possible rotating weekend shifts)
- Experience in a multi-client environment
- Detail-oriented and highly organized individual with exceptional multitasking abilities
- Strong interpersonal and communication skills to effectively engage with customers and colleagues
- Proactive problem solver who can navigate challenges with a positive attitude
- Ability to adapt to a virtual work environment and embrace flexible scheduling
- Flexible and adaptable mindset to accommodate evolving priorities and responsibilities
- Analytical skills with particular attention to detail
- Ability to function in an autonomous environment—independent worker, self-directed
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Paid training
- Work from home
- 8 hour shift
- Monday to Friday
- 13th month salary
- Overtime pay
- CSR: 3 years (Required)
- ticketing: 2 years (Required)
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