Philippines Job Openings

Penbrothers

Operations Manager (WFH)

Mandaluyong City

FULL TIME

October 17, 2024

About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client
Our client is a leading Australian event management company with approximately 10 staff members, specializing in delivering high-quality, innovative events across various industries. We are seeking an experienced Operations Manager with strong business analysis skills to join our offshore team. This role involves overseeing our project and event management operations, implementing robust processes, and effectively managing Western teams remotely.

About the Role
The Operations Manager will be responsible for developing and executing operational strategies to enhance efficiency, manage a global team, and ensure the successful delivery of events and projects. This role requires expertise in process implementation, project management, financial oversight, and cross-cultural leadership. The ideal candidate will have a proven track record of managing operations for Western companies from an offshore location and possess strong analytical and strategic thinking skills.

What you’ll do
Operational Strategy and Process Implementation

Develop and implement operational strategies to improve efficiency and effectiveness
Design, implement, and optimize internal processes across all operational areas
Lead change management initiatives to ensure successful adoption of new processes
Spearhead the implementation of new processes and systems to streamline operations

Project Management and Oversight

Manage and optimize project management software tools to provide comprehensive visibility of all projects
Ensure all events are delivered on time, within budget, and to the highest quality standards
Implement and maintain project management methodologies and best practices

Team Leadership and Cross-Cultural Management

Lead and mentor offshore operations team while effectively managing Western-based teams remotely
Foster a culture of continuous improvement and innovation across diverse cultural contexts
Manage resource allocation and workforce planning on a global scale
Conduct regular performance reviews and provide developmental feedback
Directly oversee and manage Account Managers, providing guidance and support

Business Analysis and Performance Optimization

Conduct in-depth analysis of business operations, identifying areas for improvement and growth
Develop data-driven insights to inform decision-making and strategy
Create and maintain KPIs to measure operational performance

Financial Management and Forecasting

Oversee budget preparation and management for all events and projects
Develop financial forecasts and models to support business planning
Analyze financial data to identify trends and opportunities for cost optimization

Internal Collaboration and Communication

Facilitate effective communication and collaboration between offshore and Western teams
Organize and lead regular team meetings to ensure alignment of goals and objectives
Develop and maintain internal reporting structures and communication channels

Risk Management and Compliance

Develop and implement risk management strategies for all operations

What You Bring

Bachelor's degree in Business Administration, Operations Management, or related field (MBA preferred)
10+ years of experience in operations management, with at least 5 years in a Western company of similar size (5-30 staff)
Proven experience leading Western teams from an offshore location
Strong background in business analysis with demonstrated experience in process improvement and data-driven decision making
Expertise in implementing and managing project management software tools for comprehensive project visibility
Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
Advanced proficiency in Microsoft Office suite, particularly Excel, and experience with data analysis tools
Fluent in English; additional languages are a plus
Demonstrated success in implementing and optimizing operational processes in a multinational context

Personal Attributes:

Strategic thinker with strong analytical and problem-solving skills
Excellent cross-cultural communication and interpersonal skills
Ability to work effectively across different time zones and cultures
Adaptable and resilient in a fast-paced, changing environment
Results-oriented with a focus on continuous improvement
Strong team player with the ability to motivate and inspire diverse, global teams

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