• Provide excellent customer service
• Taking inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
• Achieve Sales Target balanced with customer experience
• Understanding customer business challenges.
• Developing the solution and designing the architecture to solve the customer need.
• Establishing business cases and helping customers choose our solution.
• Take ownership until issue is resolved
• Coordinating with order writers, engineer, and customer to provision orders timely.
• Handle all calls with courtesy and professionalism
• Research required information using available resources
• Manage and resolve customer complaints

• At least 6 months of work experience in the call center industry
• Customer Service & preferably Sales background
• Proficient in English
• Excellent verbal and written communication skills
• Active listening skills
• Organizational skills
• Sound judgement
• Flexibility and adaptability
• Resilience and the ability to work under pressure
• Interest to interact with people
• Possess unshakable integrity
• Demonstrates attendance reliability
• Goal Oriented

• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs
• Attainment of sales targets

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.