Philippines Job Openings
DHL Express
Telesales Executive
Makati City
FULL TIME
September 23, 2024
(24008W9)
Overall Role Purpose
Stakeholder (Internal)
Process
Posting Legal Entity DHL Express (Philippines) Corp.
Philippines-National Capital Region-Makati | Full-time | Permanent | Flexible Working Times
Overall Role Purpose
- Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment.
- Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
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Customer (Internal)
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Telesales Manager
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Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales
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Carry out any task that is required by his or her superiors from time to time.
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Customer (External)
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Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
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Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.\
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Manage a portfolio of customers via telephone:
- Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
- Provide customer oriented service at all times relating to specific sales issues.
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Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
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Country Sales Function (Field Sales Group, Telemarketing Group, Telesales Group, Marketing, CS Groups)
- Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.
- Ensure co-operation with other members of the sales team and throughout the sales force.
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Telesales Process Deployment
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
- Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls
- Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.
- Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.
- Adhere to regional standards on profit margins and discount guidelines.
- Open new accounts and ensure they trade profitably.
- Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.
- Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
- Ensure that customer information is maintained accurately on the customer database.
Alignment to Regional Standards
Customer Support Services provision
Customer Information Maintenance & Reporting
Skills
- Telephone skills
- Communication skills (English and local language), spoken and written
Competences
- Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
- Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
- Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
- Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
- 3 years experience in Sales
- Diploma (or equivalent)
Posting Legal Entity DHL Express (Philippines) Corp.
We regret to inform you that this job opportunity is no longer available as it has expired
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