Philippines Job Openings
Penbrothers
Tier II Support Engineer (Workday Functional Consultant)
Mandaluyong City
FULL TIME
October 23, 2024
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies.
About the Client
Our client helps the world’s largest enterprises and organizations automate the enforcement of access controls, compliant provisioning, fine-grained So D analysis, user access reviews, privileged access, and continuous controls monitoring, focused on ERP solution providers. They bridge the gap between legacy software and modern technology with their suite of innovative products built to integrate with SAP, People Soft, JD Edwards and more.
About the Role
- Workday Support: Ability to troubleshoot Workday platform issues via log and troubleshooting, addressing and resolving user issues, system errors, and functional challenges in a timely manner within Pathlock Cloud.
- Configuration: Understand the Workday modules to troubleshoot issues and ensure customer success from Pathlock Platform.
- Troubleshooting: Identify, analyze, and resolve system issues, working with end-users to ensure problems are addressed efficiently and effectively.
- Knowledge: Assist and share Workday knowledge improving the team and customer experience.
- Business Process Optimization: Collaborate with business stakeholders to understand their requirements to resolve issues.
- Customer Facing: Enjoys speaking/communicating with team members and customers to solve complex issues.
- Documentation: Maintain detailed issue / resolution of system configurations and fixes via ticketing system.
What You Bring
- Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field.
- Minimum of 3-5 years of hands-on experience with Workday configuration, support, and troubleshooting. Strong understanding of Workday modules (HCM, Payroll, Benefits, Time Tracking, etc.).
- Proficiency in Workday configuration, including business processes, security, and reporting.
- Ability to troubleshoot and resolve system issues efficiently.
- Experience with Workday reporting tools and creating custom reports.
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