Job Qualifications:

• Completed 2 years in college level with 1 year CSR experience in a BPO industry, handling an international account.
• Experience handling Australian or New Zealand account is a PLUS
• Good to Excellent Written and Verbal Communication Skills.
• Must be amenable to work onsite (Ortigas, Pasig City)
• Can start ASAP.

Duties and Responsibilities:

• Answer clients queries professionally to understand about and address their needs, complaints, or other issues with products or services
• Examine clients issues, analyze information gathered using appropriate method to draw possible solutions
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Able to juggle different work activities, shifting attention from one task to another and meet the performance target
• Engage in active listening and respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Show a willingness to collaborate and support colleagues, offering assistance when needed and promoting a positive team environment
• Demonstrate strong attention to detail, ensuring accuracy and thoroughness in all tasks and documentation

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php21,500.00 per month
Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Early shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Ortigas Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)