Designation:

Senior Manager: Digital Delivery

Category:

Technology

Level:

Senior

Closing date:

07 Nov 2024

Position Type:

Permanent

Location:

Multi Choice Technology

Job Description:

The Organization
The Video Entertainment segment of Naspers is a broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries in Africa. Its holding company, Naspers, is listed on the Johannesburg Stock Exchange (JSE) and has an ADR listing on the London Stock Exchange (LSE). International investors account for around 50% of its shareholder base.
An African platform operator, Video Entertainment’s expertise lies distributing media products, creating media content and selling advertising. Its key areas of operations are:

• Pay Television: direct-to-home satellite and digital terrestrial television services; and
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets

Operating in the majority of African countries, Video Entertainment is the leading Pay TV provider in most of the key African markets. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Over the years Video Entertainment has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:

• Build its Pay TV and SVOD subscriber base
• Focus on investment and technology
• Maintain a local approach
• Provide quality service

• Attract innovative and motivated employees

Key Customers

• Business Relationship Manager
• Software Architect
• Software Developers
• Tools Team Customers

• Video Entertainment group

Location
Johannesburg, South Africa
Purpose of the Position: The Senior Manager: Digital Delivery is responsible for leading the execution and delivery of all digital initiatives across the organization. This role ensures the seamless integration of digital projects, from concept to launch, across various platforms including web, mobile, and other digital touchpoints. This role also focuses on optimizing delivery processes, fostering cross-functional collaboration, and driving continuous improvement to enhance the overall customer experience and business outcome
Key Performance Objectives
Tasks
Operational Delivery

• Oversee the planning, execution, and delivery of digital projects, ensuring alignment with business objectives.
• Manage the full project lifecycle, from ideation to launch, including scope, budget, timelines, and resources.
• Ensure that digital initiatives meet quality standards, are delivered on time, and align with the overall digital strategy.
• Collaborate closely with Product Owners, Product Managers, the Senior Manager: Product, and the Head of Digital Channels to align project priorities and objectives.
• Work with the Head of Solution Development and the development teams to ensure technical feasibility and resolve any technical issues.
• Foster effective communication and collaboration across departments including UX/UI design, development, marketing, and customer experience teams to ensure the smooth execution of digital initiatives

Strategic Delivery

• Manage the portfolio of digital programmes and projects.
• Manage execution of product strategy and roadmaps through effective co-ordination with the relevant platform and project office teams both inside and outside of the Group Digital (GD) division.
• Own product feature roadmap demand management and prioritization; Ensure that prioritization parameters are in alignment with, and balances, the overall Group Digital, MCSA and MAH business strategic objectives.
• Drive customer centric solution delivery.
• Collaborate and align with Marketing and Communications teams on marketing of new features prior to deployment (go to market strategies).

Stakeholder Management

• Regularly engage with senior stakeholders to provide updates on digital project progress, challenges, and opportunities.
• Manage expectations around project timelines, resource constraints, and delivery challenges.
• Act as the primary point of contact for all digital delivery-related matters, ensuring clear and transparent communication across all levels of the organization.
• Track and report on the performance of digital projects, using metrics and KPIs to measure success.
• Analyze project outcomes and provide insights to improve future digital delivery efforts.
• Prepare and present project performance reports to senior leadership, ensuring data-driven decision-making.

Benchmarking & Governance

• Proactively identify and manage risks across digital projects, ensuring appropriate mitigation strategies are in place.
• Resolve project issues as they arise, ensuring minimal disruption to timelines and objectives.
• Maintain a clear escalation path for high-risk or high-impact issues, ensuring they are addressed promptly.
• Continuously review and optimize digital delivery processes to improve efficiency, reduce bottlenecks, and enhance agility.
• Implement best practices in digital project management, ensuring the team adheres to agile methodologies and other modern project management frameworks.
• Drive the adoption of tools and technologies that enhance digital delivery and streamline workflows.

People Leadership

• Oversee the activities of the team to ensure effective delivery of business outcomes
• Develop a high performing team by embedding formal performance management process using performance management systems and informal coaching
• Encourage frequent knowledge sharing between team members
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• Build a strong succession pipeline to ensure business continuity

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field

Experience

• Minimum 8-10+ years of experience in digital delivery, project management, or related roles.
• Proven experience in managing large-scale digital projects across multiple platforms

Competencies (List the key competencies)

• Strong leadership and team management skills, with experience leading cross-functional teams.
• Ability to inspire and motivate teams to deliver high-quality results under tight deadlines.
• Understanding of modern digital platforms, web and mobile development processes, and cloud technologies.
• Proficiency in project management tools (e.g., JIRA, Trello) and methodologies (Agile, Scrum)
• Strong communication and stakeholder management skills, with the ability to present complex information clearly to both technical and non-technical audiences.
• Excellent negotiation and conflict resolution skills

Behavioral Competencies (List the key behavioral competencies)

• Relationship Building
• Conflict Resolution
• Strategic thinker
• Analytical mindset
• Attention to detail
• Persuading & Influence