Designation:

Senior Product Manager (Internet)

Category:

Multi Choice South Africa

Level:

Senior

Closing date:

05 Nov 2024

Position Type:

Permanent

Location:

Multi Choice City

The Organization

The Multi Choice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, Super Sport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

• Join Africa’s most loved storyteller!

Location

Randburg
Purpose of the Position:
The Senior Manager: Product owns the vision, delivery and in life management of our Connectivity Products – currently Internet (FLTE) and Mobile. It is a pivotal role within the Group identifying and setting priorities for the Product, and working with technology, sales and marketing, strategy, finance and operational teams to deliver positive business outcome for FLTE and Mobile products.
Key Performance Objectives
Tasks

Product Management

• Set out and keep up to date the Vision for Connectivity Products
• Create and manage the Product Roadmap in close collaboration with Chief Strategy Officer and Exec Head of Product
• Work with strategy, research, CX design, and other teams to identify key customer needs and business objectives
• Work with GTM teams (CVM, marketing, sales, Customer Care etc.) to ensure effective promotion and sales to deliver agreed business targets
• Approve offers and campaigns set out by GTM targets
• Coordinate with finance and strategy to ensure profitability of products is managed effectively

Product Development and enhancement

• Monitor customer response to our product with research and insight teams, as well as through operational touchpoints (call centers, stores etc.)
• Make recommendations for improvement and enhancement, together with business case for investment and payback
• Work with Technology teams to manage and ensure roadmap delivery
• Leverage PMO and BA resource to manage to plan

Stakeholder Management

• Establish position in the Group as the go-to Product subject matter expert with respect to Connectivity Products
• Attend and collaborate in cross-functional meetings and governance to ensure business priorities for Connectivity Products are met - working alongside EHOD Product
• Work with senior executives and decision makers to agree priorities, including group technology, PMO, external stakeholders, partners and vendors, customer experience and operations team.

People Management

• Currently no direct reports – but will be kept under review
• The Role manages delivery of product objectives within the Customer Group of MCG (vs having a separate delivery team) - leveraging wider team members
• Strong EQ and influencing skills are essential to ensure delivery across the organization

Qualification

• Post graduate degree in Business Science, Computer Science or Engineering, Information Design, or a related discipline.

Experience

• 8-10 years’ experience in product management, growth marketing, or a similar function
• Deep understanding of and experience of working in the telecommunications sector (mobile/data ideally)
• A deep understanding of customers and the ability to meet their needs through technology solutions are essential
• Effective problem solving and analytical skills with the ability to work with data, metrics and experimentation
• Experience working cross functionally to deliver positive business outcomes
• Experience in managing C-Level expectations, and ability to comprehensively present roadmaps and status updates to this group

Technical Competencies

• Product Development Strategies
• Product Management Capabilities
• Growth Marketing Principles
• MNO / MVNO market understanding

Behavioral Competencies

• Relationship Building
• Decision Making
• Strong organizational skills
• Persuasion and Influence
• Ability to manage a virtual team
• Must have South African market acumen
• Good communicator
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking