Join our team as a dynamic and enthusiastic Technical Trainer based in Johannesburg! This exciting position calls for a creative and engaging individual who is passionate about technology and education. In this role, you will deliver high-quality training courses on Apple Technologies and i Store Tech Desk Policy and Processes, empowering our technical staff to provide exceptional customer service. If you have a knack for making learning enjoyable and possess a deep understanding of Apple products and services, we want to hear from you!

Key Performance Outputs:

1. Defining Instructional Goals for Participants

• Develop clear learning objectives using Bloom’s Taxonomy framework.
• Conduct needs analysis to identify training requirements.
• Create quizzes and assessments aligned with instructional goals.

2. Creation of Instructional Materials

• Utilize the ADDIE methodology to design effective training materials.
• Review and update sources and materials for accuracy and relevance.
• Maintain a balance of 30% theory and 70% hands-on practice in training content.
• Implement formative assessments to reinforce participant understanding.
• Develop summative assessments to evaluate participant comprehension.

3. Outstanding Delivery of Classroom Materials

• Ensure all training devices are maintained in optimal working condition.
• Effectively manage and administer learning events and classes.
• Foster learner engagement through interactive training methods.
• Consistently deliver high-quality training sessions.
• Organize instructional materials in a structured filing system.
• Keep all training content current with the latest updates and best practices.

4. Evaluation of Learning Through Assessments

• Design assessments that reflect established learning outcomes.
• Ensure assessments apply to real-world scenarios.
• Maintain a secure system for managing assessments.

5. Evaluating Instruction and Course Performance

• Compile detailed progress reports for each course delivered.
• Present progress reports bi-weekly via email or in-person.
• Assess instructor performance through monthly survey feedback.
• Evaluate learner performance based on results from summative assessments.

Key Skills and Qualifications:

• Exceptional presentation and communication skills.
• Strong attention to detail and organizational abilities.
• Proficient in written and spoken English.
• Minimum of two years experience as a technical consultant.
• Extensive knowledge of i Store tech desk processes and operations.
• Certification in at least i OS repair courses preferred.
• Self-motivated and proactive, capable of working independently and taking initiative.

1. This role is based in Johannesburg, South Africa, and requires extensive travel throughout South Africa. Remote work from other provinces is not an option for this role.
2. Given the travel requirements, a valid driver’s license and personal transport are essential.