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HotelJobs.co.za
TRAVEL RESERVATIONS CONSULTANT: SALARY TBC
Cape Town
FULL TIME
September 10, 2024
Cedar Wood Recruitment is now recruiting for a Travel Reservations Consultant at the Cape Town office of a boutique tour operator specialising in luxury travel experiences across the Western Cape. This is a full time, office-based position. The ideal candidate is a passionate and skilled Reservations Consultant with a proven track record and who shares the Client’s values of excellence, creativity, and precision.
Requirements: Qualifications, Skills, Knowledge, Experience
Training Period (First 3 Months)
09h00 to 18h00
Emergency Phone Duty (After 3 Months)
Requirements: Qualifications, Skills, Knowledge, Experience
- Exceptional customer service skills
- Good judgement and adept use of travel research and technologies
- Passion for travel
- Minimum two years’ experience in a similar role
- The position requires above average knowledge of tourism products/packages in South Africa
- Excellent communication skills in verbal & written English, be eloquent telephonically, be detail-oriented and be able to provide efficient customer service.
- Proven ability to work independently and handle bookings unsupervised.
- Willingness to learn and adapt quickly during the initial training period.
- Flexibility in working hours and availability for emergency phone duty.
- To develop and maintain excellent working relationship with Tour Operators
- Design requests for exclusive experiences in Cape Town
- Preparation of tailor-made offers and travel documents, preparation of travel programmes and administrative processes
- Oversee and manage the guest’s itinerary and ensure that it is executed successfully
- To manage and assist guests from their time of arrival until their time of departure
- To supervise current Tour Programmes and services provided
- To supervise and interact with other providers as well as assist in finding new potential service providers of the highest standards
- To book and supervise all Tour Guides and drivers working for the Company’s Travel Operations Department
- Provide consultation regarding travel and tourism products and all other information pertaining to travelling for Clients.
- Send, receive, and process e-mails with third parties on behalf of the Company
- Adaptable and flexible
- Excellent communication skills, a service mindset, and a strong customer service focus
- Strong administration and organisational skills
- Great attention to detail, efficiency, and accuracy
- Ability to work well under pressure and naturally goes the extra mile
- Proactive mindset and can-do attitude with a positive attitude
- Willingness to handle issues outside of office hours when required
- Ability to work independently as well as within a broader team setup
- Energetic and eager to learn
- Calm and level-headed
- Energetic, enthusiastic and passionate
- Committed to service excellence and guest satisfaction
- Has passion, pride and ambition
- Proactive and committed to the interests of the Company
- Strong, fun-loving and warm personality
Training Period (First 3 Months)
- Salary: R18,000.00 Gross (excluding commission)
- During the initial three months, you will undergo comprehensive training to familiarise yourself with our booking systems and procedures. You will not be handling bookings independently during this phase
- Salary: R20,000.00 Gross
- Commission Structure: 2% commission on the profit of each booking you handle independently. Important to note that the commission will apply once you are ready to work independently, this depends on your learning speed and the company's confidence in your ability to work unsupervised.
- Once the training period is successfully completed, you will transition to a gross salary of R20,000.00 along with a commission on the bookings you work on independently. The allocation of bookings will depend on your learning speed and the company's confidence in your ability to work unsupervised.
09h00 to 18h00
Emergency Phone Duty (After 3 Months)
- After three months, you will be responsible for the after-hours emergency phone for one week per month.
- Working Hours during Emergency Phone Duty: 07h00 to 18h00 (including Saturdays and Sundays)
- Off Day: The following Tuesday
- Additional Work: If there is significant workload, we expect your commitment to staying longer to address urgent matters.
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