Patrique Mercier Recruitment is a premier agency connecting candidates with exciting job opportunities in their native language throughout Greece. We are looking for a dedicated Czech Speaking Customer Service representative for High-End Coffee Machines for a remote position based in Greece. This role is ideal for individuals who have a passion for customer service and an enthusiasm for premium coffee products. As part of our esteemed team, you will assist customers with their inquiries, troubleshoot any challenges they may face, and provide expert guidance on our luxurious coffee machines. Your commitment to delivering exceptional customer experiences will be fundamental in representing our brand and product quality. If you are eager to utilize your Czech language skills in a rewarding environment, this is an excellent opportunity to join a high-performing team while working from home.

Responsibilities:

• Provide exceptional customer service through phone, email, and chat communications.
• Assist customers with inquiries related to high-end coffee machines and their functionalities.
• Demonstrate problem-solving skills by efficiently handling customer complaints and issues.
• Guide customers through product setup, troubleshooting, and maintenance instructions.
• Deliver accurate information on product specifications, promotions, and services.
• Maintain detailed and organized documentation of customer interactions.
• Collaborate with colleagues to enhance service delivery and customer satisfaction.

Requirements:

• Fluency in Czech (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a similar role is preferred.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently and collaboratively in a remote setting.
• Knowledge of high-end consumer products, especially coffee machines, is highly advantageous.
• Proficiency in using digital tools and customer relationship management software.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )