Netherlands Job Openings

Hermès Paris

Assistant Store Manager Amsterdam PC

Amsterdam

FULL TIME

October 30, 2024

Assistant Store Manager Amsterdam PC

At a glance

Job Category

Retail - Management

Contract duration (In Month)

Years of Experience

Minimum 10 years

Contract Type

Limited contract

Job Schedule

Full time

Locations

Store - Amsterdam PC Hoofstraat

Legal Employer

HERMES BENELUX NORDICS NETHERLANDS BRANCH

Posting Date

11/21/2023, 07:28 AM

About the team

Hermès Benelux-Nordics is a subsidiary of Hermès International responsible for the distribution of Hermès products in Benelux and Scandinavia.

The network consists of 7 stores (Brussels, Knokke, Amsterdam P.C Hooftstraat, Amsterdam Bijenkorf, Copenhagen, Stockholm and Oslo) and 1 concession (Luxembourg) as well as a regional headquarters in Brussels.

The region is thus a geographical and cultural mosaic: 7 cities, 6 countries, 5 languages, 4 currencies.

Details of the job

GENERAL MISSION

As an Assistant Store Manager you will actively participate in the business development of the store while embodying the Hermès spirit of tradition, quality and service. You will assist the Store Manager in the overall management of sales, service and people. You will be fully in charge of the business during the Store Manager’s absence.

MAIN ACTIVITIES

Operations and administrative support

Support the Store Manager in all operational & administrative areas
Ensure the respect of all company policies

Drive business performance

Achieve and drive own and team's sales objectives
Identify and develop client development opportunities for the team
Maintain own client portfolio
Coach the team to provide a consistent level of personalised service to all clients creating long-term relationships
Support the store manager in preparing the buying sessions

Team animation

Be the link between the team and the Store Manager through frequent presence on the sales floor
Train and motivate the team to achieve best performance within Hermès standards and everyone's development needs
Assist team in the selling ceremony and front-of-house operations
Integrate new comers by sharing the Hermès spirit, quality and service expectations
Coordinate daily morning briefs

Client service

Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
Handle client complaints and be a strong support to the team in case of conflicts
Offer an excellent after-sales service to create client loyalty

PROFILE

At least 10 years of high end retail experience
3 to 5 years of managerial experience
Ability to lead and drive team performance and customer service
Good customer relationship management skills
Strong business sense with good analytical skills
Problem solving capabilities
Strong team player
Focus on quality
Spirit of curiosity and eager to learn
Care for results
Flexibility and drive to go the extra mile
Fluent in Dutch and English
A good sense of humour!

About Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

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