Do you want to ensure that complaints are properly handled and reported to the appropriate authorities within the required timelines? Then we are looking for you. Read on quickly to find out about our position for Complaint & Vigilance Coordinator.
Key responsibilities:

• Verify that entered complaint records are compliant and complete, and in case of deficiencies that they are resolved
• Decide whether a complaint should be reported to the authorities and complete the corresponding forms or systems for this purpose
• Ensure timely response in case of inquiries from authorities
• Escalate unusual or serious complaints to management for awareness
• Ensure that a complaint product is returned for investigation in a timely manner or, if not, that attempts to get the product returned are documented
• Coordinate complaint investigation with responsible departments
• Review the results of complaint investigations for adequacy, clarity and compliance
• Monitor the timeliness of the various phases of the complaint handling process and prevent actions from being implemented late
• At the conclusion of complaints, verify that the file is complete and logical and inform customer service of the outcome
• Generate trending data and summaries of complaints upon request

Skills, knowledge and experience:

• Quality mentality with an eye for detail and a high degree of integrity
• Pro-active, motivated and can-do attitude
• Analytical and problem solving skills
• Fluent in English (written and spoken)
• Good interpersonal relationship skills
• Experience in regulated industry is a plus
• Bachelor's degree obtained through relevant experience or training; both in a relevant field of technology, medicine or regulation

Does DORC make you happy?
Does working for you mean working together? Realising surgical devices together that help to make people see again? With a hands-on and both legs on the ground mentality? Do you want to work for an organisation where you get freedom and responsibility? Where you are fully stimulated to come up with new ideas? And where innovation, quality and technology are woven into the DNA? Then DORC is the place for you.
Would you like to know more about working at DORC? Then read on here.
What does DORC have to offer you?
At DORC, you play at top level. It is therefore only logical that we reward you as a top player. You can expect the following:

• 27 holidays and 13 adv-days for a 40-hour full-time job
• 8% holiday pay
• 13th month
• Bonus scheme
• A travel allowance of € 0.23/km
• And a non-contributory pension, which means you will receive a substantially higher net salary

What else can you expect from us? Every opportunity to learn and grow. Your own laptop and smartphone. And a fantastic company restaurant full of delicious, fresh products.
Did you know ...?

DORC, short for Dutch Ophthalmic Research Center, manufactures equipment, instruments and liquids used in eye surgery.
DORC is a ZEISS company, an internationally leading technology enterprise that develops, manufactures and sells highly innovative products and solutions in a variety of business fields, such as medical technology. As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities.
Will you be our new Complaint & Vigilance Coordinator?
Are you up for this? Then apply directly via the red button! Do you still have questions? Then contact Monique Meiling our Global Recruiter: m.meiling@dorcglobal.com.