Netherlands Job Openings

BESTSELLER

German Customer Service Agent

Amsterdam

FULL TIME

August 23, 2024

Here at BESTSELLER our Customer Service Team is fundamental to the success of our business. Via email and live support, we serve and support customers across the world in 10+ languages. We take pride in ensuring a seamless and quality-focused customer experience, constantly looking for ways to improve our services across all BESTSELLER E-Commerce brands and beyond.

As a German Customer Operations Agent, you will be part of our energetic and international team. You will be supporting our E-commerce customers from multiple markets to ensure that they always receive “above and beyond” treatment. We believe excellence is not a destination but a process.
Overview of Responsibilities:

Communicate via different channels (chat, Whats App, e-mail, phone and through partners)
Investigate inquiries using internal and external stakeholders and systems
Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
Be able to process orders through various systems
Make claims
Process refunds
Identify fraudulent behavior
Attend meetings and trainings to ensure knowledge is up-to-date
Translate text for customer contacts on an ad-hoc basis
Be a team player and assist colleagues when needed
Raise any areas of improvement with your Customer Operations Senior

Skills/Experience:

Fluent in English and German are mandatory. Additional languages are a plus.
Excellent communication and interpersonal skills
Interest in fashion and you are preferably an avid online shopper
Experience in previous customer service or similar environment are a big plus

Your profile:
In Customer Service, we highly value a “go-getter attitude”. We are constantly striving to take our customer experience to the next level, and we do that through a highly skilled team. We are innovative, process-driven and have a strong focus on building and maintaining successful customer loyalty.

We put a strong emphasis on great teamwork, the right candidate will be loyal, helpful, and enjoy being part of a strong and fun team where you’re always ready to make an extra effort when needed. You have an optimistic mindset and can keep up the good spirit in a busy and sometimes unpredictable work environment.

This position will be working in the Customer Operations team in our Amsterdam office in the Netherlands. Please note we are only looking for a full-time employee.

What we will bring to you

An extensive discount on all BESTSELLER brands
The possibility to be added to our collective health insurance or an allowance of € 150 gross per month.
Tax benefit to your sports membership subscription.
Work 37 hours a week
27 holidays per year based on a full-time workweek. Option to buy 5 additional days!
A daily healthy lunch in the office
Free consultations with psychologists and lifestyle coaches (Open Up).
A culture of trust, autonomy, and continuous feedback that contributes to a positive impact.
Plenty of opportunities for professional and personal development.

About BESTSELLER E-Commerce
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.

New Job Alerts

Big Ass Battery

Showdown Displays Europe

Inside Sales Representative (Germany)

Nederweert

FULL TIME

August 29, 2024

View Job Description

Cygnific

Customer Service Specialist Sunweb - German/English

Amsterdam

FULL TIME & PART TIME

August 30, 2024

View Job Description

Optima Cycles

Relation Manager Germany

Beverwijk

FULL TIME

September 6, 2024

View Job Description

Shell Recharge Solutions

Customer Excellence Agent - German speaker

FULL TIME

September 2, 2024

View Job Description

FareHarbor

Account Executive - Bilingual (German and English)

Amsterdam

August 29, 2024

View Job Description

Baker Tilly (Netherlands) N.V.

Senior Manager MKB Accountancy

The Hague

FULL TIME

November 15, 2024

View Job Description

Graduation: Categorization and Classification of Software Applications in an Automated Warehouse Platform

Veghel

FULL TIME

November 15, 2024

View Job Description