Head of IT Solutions @ICS

At a glance

Do you have a proven track record within IT Development and Delivery? Can you bring strategy to execution? Are you able to play a key role in the (IT) Transformation we're going through? Are you looking to work together with an enthusiastic team of professionals to make ICS a better organization? Are you able to create a culture that includes knowledge sharing, development and working towards achieving results? Can you bring the senior expertise which is needed to tackle the complexity of the stakeholder field and rapidly changing law and regulations? Then you must be the Head of IT Solutions we are looking for!

Your job

In your role as Head of IT Solutions you are responsible for:

• Developing and communicating a strategic vision for the IT Solutions department, aligning with overall business objectives
• Leading the creation and implementation of IT strategies, ensuring they support the organization's growth and digital transformation goals
• Collaboration with other departments to integrate IT Solutions as per ICS strategy
• Staying up to date of emerging technologies and industry trends, evaluating their potential impact on IT Solutions
• Building and leading high-performing teams, fostering a culture of innovation, collaboration and continuous improvement
• Mentoring and developing team members, identifying opportunities for skill enhancement and career growth
• Collaborating with business stakeholders to understand their requirements and ensure that IT meet their needs
• Managing relationships with external vendors and technology partners
• Evaluating and selecting vendors based on their ability to provide technology solutions that meet our requirements
• Negotiating contracts, service level agreements, and other vendor-related agreements
• Managing the IT Solutions budget, ensuring efficient allocation of resources, tools and technologies to meet operational needs
• Delivery of the IT Renewal Roadmap, together with the other relevant stakeholders

Working environment

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license with DNB and AFM. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products. Our credit cards can be used worldwide to pay at more than 46 million addresses and in any currency. In the Benelux there are now about 2.7 million people with a credit card issued by ICS. Our customers not only pay carefree everywhere, but also with extra security: their purchases are insured, and we guarantee delivery.

Our purpose 'Carefree Payments' and our vision and our mission 'We offer our customers and partners relevant, sustainable and secure payment products' are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: a solid reason to choose ICS. In our view, reliability, security, and carefree payment should go hand in hand. We unburden our customers when it comes to payment solutions. And offer them the opportunity for carefree payments everywhere. In this way we contribute to a safer society and increase confidence in our financial institutions.

The culture within ICS can be described as people and service-oriented, helpful and a will to be successful. Servicing our customers is in our genes. Our core values are:

• Courage
• Care and
• Collaboration.

The organization is currently changing in order to serve customers and the market even better, with the safety and reliability of our services being the cornerstone. We are rebalancing our business model, which means challenging but exciting times for ICS. Countervailing power is a driving force in shaping our strategic direction. You will work in a dynamic and ever-changing environment where no hour is the same.

You will collaborate closely with the IT Management Team, colleagues within IT, Business and Operations. The team is a mix of ages, experiences, and backgrounds, and alongside hard work, there is always room for fun.

As Head of IT Solutions you are part of the IT Management Team and the wider Leadership Team of ICS. You will be reporting to the the Chief Information and Technology Officer. You will have 8 direct reports and a total of 70 employees in your department. You collaborate closely with colleagues within IT (within ICS and ABN AMRO IT), Vendors, Procurement, Business, Operations and Group Audit of ABN AMRO Bank. ICS strongly believes that the challenges that we are facing can only be successfully handled when we, as a leadership team, work together and achieve for our common goals. Your role is key in the Transformation ICS is going through.

Your workplace is in Diemen, a five-minute walk from Venserpolder (GVB) and Diemen-Zuid (NS) stations. For this job, you are required to be present at the office for at least 50% of your time.

Your profile

You are present on the workplace, have good social communication skills and know how to work together with and within a team. You know how to move between the different layers of the organization, IT as well as business and are a fast thinker. You have experience and affinity with agile working in a challenging environment with many links and dependencies. You have a good dose of persuasiveness and know how to take the environment along in your story. You keep up with the latest developments regarding all the technologies applied within your domain and can innovate and think out-of-the-box.

Ideal experience

• 10-15 years of experience as (Senior) IT manager
• A proven track record within IT Development and Delivery
• Experience with managing a complex composition of stakeholders
• Experience with managing teams and managing managers
• Extensive experience in large IT Transformations
• Completed University degree in Computer Science (MSc) or a like
• Experience with managing Supplier

Specific knowledge

• Technical knowledge related to software development & maintenance, solution delivery experience
• Agile/Scrum/Dev Ops knowledge, coaching, good IT architecture understanding
• Proficient in channels and domain/backend technologies, backend APIs, cloud platforms, solution driven approach, CI/CD and testing
• Knowledge of Payments and/or Financial Services Industry

We are offering

We are offering you the opportunity to be the best you can be and lots of room to grow personally and professionally, the opportunity to pro-actively work on your vitality and fitness. We also offer you a great atmosphere with enthusiastic and driven colleagues and the chance to be in the middle of a large organisational transformation. On top of that we offer you:

• The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team and depending on your position).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Interested?

Interested? Please apply online. For more information, you can reach Karel Bosse (karel.bosse@icscards.nl). Let's connect!

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.

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