Do you have strong leadership acumen, proven operations management experience, and a passion for continuous improvement ? Are you ready to take on the next challenge in your career ? Are you motivated by the thought of setting the direction for operational excellence while delivering exceptional customer service ?

Then you might be the Head of Operations we are looking for !

Your challenges

At our office in De Meern, Utrecht , you will be heading Operations Netherlands where you will be responsible for the management and strategic development of our Customer Interaction Centre, After Sales Service (consisting of Field Service) and Technical & Remote Service.

Your primary job will be to ensure the delivery of exceptional service to our customers while driving operational excellence across the organization. The role reports directly to the Regional Head of Operations - Region Southwest Europe (France, Iberia, Italy, Belgium and the Netherlands) and is part of a cross-country leadership team.

Especially, You Will

• Manage and develop Customer Service, Operations Support and After Sales Service for optimal customer centricity and service, in a balanced way with Netherlands market needs, and regional guidelines
• Promote your activity performance internally and externally
• Lead the department heads, ensuring efficient operations and high-performance teams
• Monitor and secure KPI’s for the departments
• Estimate the budget and follow-up
• Optimize processes using best practices and drive customer-centricity
• Develop annual plans and goal-oriented reporting for the entire area of Operations
• Stay updated on market trends to adjust service offerings accordingly
• Expand your professional network and contribute to international projects within the VELUX Group
  

Your Qualifications

As a person, you are characterized by your excitement about people, sales and you have high-quality standards when it comes to customer service, after sales service and experience. By utilizing your strong communication skills and ability to involve, listen, understand, and level yourself with your employees, you successfully tap into their needs and know how to use this insight in motivating. All the while ensuring that they continue to have the personal and professional development journeys they desire in the VELUX Group.

You thrive taking the lead and with your natural skills of building working relationships you quickly establish rapport with people, and your demeanor instills trust and confidence. You actively guide the way, but you understand that to succeed, you must be a strong listener too.

With your structured approach and analytical mind-set, you efficiently plan and prioritize resources and spot optimization potentials in work processes just as well as in team development. Meeting deadlines and delivering what has been agreed to is of paramount importance to you.

Furthermore, You

• Bring some years of experience in leading and developing a customer service and/or After sales team and know how to motivate and empower team members to take ownership
• Preferably have a knowledge of building industry
• Have strong leadership, communication, and interpersonal skills
• Are curious, analytical thinking, problem solving and decision making
• Have solid IT-skills and experience in CRM-systems/ERP/Reporting tools/MSOffice
• Speak and write Dutch and English at a professional level
  

Your opportunity

We offer a multitude of further development opportunities and the ability to grow and learn from experienced colleagues. In order to be truly relevant in the future, we believe that continuous growth and development on a personal level is important, why you will also be offered to participate in development focused initiatives in a feedback oriented environment.

Finally, we have an attractive compensation and benefits packages for the right individual.

• Nice working environment in offices bathed in fresh air and light
• Free coffee, tea, fresh organic fruit, soft drinks, snacks, etc.
• Hybrid working arrangement (office/home office) + homeworking allowance
• Discounts on Velux products for you and your family
• Pension group insurance
Company car

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Application and contact

If you would like to know more about this opportunity and the VELUX Group, please feel free to contact us. We look forward to receiving your application and CV as soon as possible. All inquiries will be treated confidentially.

Our Company

For 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes roof windows and modular skylights as well as a range of decoration and sun screenings, roller shutters, installation solutions and intelligent home controls. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure. We work globally – with sales and manufacturing operations in more than 40 countries and around 11.000 employees worldwide. The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by foundations and family.