Philippines Job Openings
Support Services Group - Philippines
Client Care Associate | International Account
Makati City
FULL TIME
September 19, 2024
What You Will Do:
- Handle all incoming phone calls with courtesy and professionalism, ensuring a positive and supportive client experience.
- Answer inbound customer calls and effectively respond to clients' inquiries, ensuring the resolution of concerns whenever possible.
- Review merchant statements, explaining rates and fees, educating merchants on chargebacks, assisting with profile changes, and locating missing transactions in their funds.
- Reconcile batches, ensuring accuracy from the funded amount to the merchant's account, and guide merchants on using web-based portals provided by their service provider.
- Possess good communication skills to engage clients positively.
- Willingness to work night shifts, shifting schedules, weekends, and holidays.
- With or without BPO experience, and preferably with financial account experience.
- Previous experience working with Merchant Services, Customer Service, and Technical Support is an advantage.
- Call center-related training is desired but not mandatory.
- Able to work on-site, providing your valuable contribution to our team environment.
Job Type: Full-time
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Paid training
- 13th month salary
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