Philippines Job Openings

Support Services Group - Philippines

Client Care Associate | International Account

Makati City

FULL TIME

September 19, 2024

Are you ready to embark on a career where your dedication and communication skills make a real impact? Join us as a Client Care Associate, where every phone call is an opportunity to deliver exceptional service and build meaningful client relationships.
What You Will Do:
  • Handle all incoming phone calls with courtesy and professionalism, ensuring a positive and supportive client experience.
  • Answer inbound customer calls and effectively respond to clients' inquiries, ensuring the resolution of concerns whenever possible.
  • Review merchant statements, explaining rates and fees, educating merchants on chargebacks, assisting with profile changes, and locating missing transactions in their funds.
  • Reconcile batches, ensuring accuracy from the funded amount to the merchant's account, and guide merchants on using web-based portals provided by their service provider.
About You:
  • Possess good communication skills to engage clients positively.
  • Willingness to work night shifts, shifting schedules, weekends, and holidays.
  • With or without BPO experience, and preferably with financial account experience.
  • Previous experience working with Merchant Services, Customer Service, and Technical Support is an advantage.
  • Call center-related training is desired but not mandatory.
  • Able to work on-site, providing your valuable contribution to our team environment.
If you are ready to take on a challenging and rewarding role as a Client Care Associate, apply now!
Job Type: Full-time
Benefits:
  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Paid training
Supplemental Pay:
  • 13th month salary
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