Philippines Job Openings
Kajae
System Operations Manager
Manila
FULL TIME
October 7, 2024
**To apply, kindly submit your resume in English. Please note that any other format will not be considered.**
Who we are:
Kajae is a premium staff augmentation company, connecting top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 15 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.
What We Offer:
-Tech System Management: Manage and maintain POS systems, accounting software, loyalty programs, and other data collection and integration systems across multiple locations.
- Google My Business Optimization: Ensure that each restaurant's Google My Business profile is up-to-date, accurate, and optimized for local search to improve online visibility and customer engagement.
- Sales Analytics:
- Provide restaurant managers with detailed analytics and reports on menu performance, enabling data-driven decisions for menu optimization and promotions.
- Data Integration & Reporting: Implement systems that collect and integrate data from various platforms (POS, customer feedback, loyalty programs, etc.) into a centralized reporting tool.
- Loyalty Program Management: Oversee the loyalty and gift card programs, ensuring seamless integration with POS and customer databases.
- Accounting System Coordination: Ensure that POS systems are fully integrated with accounting platforms, ensuring accurate financial tracking and reporting.
- SEO Strategy: Work with the marketing team to optimize local SEO efforts, including on-page SEO and business listings.
- Cross-functional Collaboration: Collaborate with restaurant managers, marketing teams, and other stakeholders to ensure seamless integration and operation of all technology systems.
- Troubleshooting & Support: Act as the primary point of contact for system troubleshooting, updates, and support, minimizing downtime and disruptions in operations.
- Vendor Management: Work with third-party vendors for system maintenance, updates, and any new technology integrations.
Requirements:
- 5+ years of experience in operations, IT management, or systems administration, ideally within a multi-unit restaurant or hospitality environment.
- Experience with POS and accounting system integration** (e.g., Square, Toast, Micros, Quick Books).
- Proven track record in sales analytics and experience providing actionable insights to operational teams.
- Experience managing Google My Business profiles and optimizing local search results.
- Hands-on experience with loyalty programs and data integration tools (e.g., CRM systems, loyalty software).
- Familiarity with cloud-based reporting and analytics tools.
- Strong Technical Aptitude: Proficient in POS systems, accounting software (e.g., Quick Books, Xero), and customer loyalty platforms. Familiarity with APIs and data integration systems is a plus.
- Data Analytics: Experience with tools like Tableau, Google Analytics, or similar platforms for generating detailed sales reports and performance metrics.
- SEO Expertise: Understanding of local SEO best practices, particularly in optimizing Google My Business and other local listings.
- Project Management: Ability to manage multiple projects and deadlines, coordinating between different teams and stakeholders.
- Attention to Detail: Precision in managing data, troubleshooting system issues, and ensuring data accuracy across platforms.
- Communication Skills: Strong written and verbal communication skills to explain complex systems and processes clearly to non-technical staff.
- Problem-solving: A solution-oriented mindset for identifying and addressing technical issues in a fast-paced environment.
- Vendor Negotiation & Management: Ability to work with and manage technology vendors to ensure optimal service and pricing
Job Type: Full-time
Pay: Php80,000.00 - Php85,000.00 per month
Benefits:
Expected Start Date: 10/15/2024
Who we are:
Kajae is a premium staff augmentation company, connecting top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 15 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.
What We Offer:
- Competitive salary. Receive your pay in USD! 100% fully remote work setup. Work from home or work from anywhere in the world— forever! Eliminate the hassles of commuting and be around family more without missing out on life’s biggest moments.
- Healthy work-life balance. There’s nothing we prioritize more. We do regular check-ins with the team for the first few months to provide support and work advice. We also make sure you are working with only the best clients and a healthy work environment.
- Health Insurance. Covered after the third month of contract.
- Mental Health Support Program. We have an in-house mental health professional to make sure our team members have all the support they need.
- Referral Bonuses. Earn up to $100 USD for every successful candidate you refer (because you'll want to tell your friends!)
- Fun virtual events. We have monthly virtual events where everyone gets together, play fun games, celebrate special holidays, with many opportunities to win cash and exciting prizes.
- Kajae Spotlight Bonus. With stellar performance comes the Kajae Spotlight cash bonus!
- We have a tribe! Get the chance to engage with the whole team on our team’s social platform and earn coins along the way. Bid on some of our crazy auctions and get the chance to win prizes like Airpods, Apple Watch, Starbucks gift cards, shopping or experience vouchers, and more!
- Continuing Education. 100% free courses offered through our university partners in the US in order to earn academic credits for Master’s or Graduate Degree programs.
- All-Expense Paid Summits. Earn your way to our annual Kajae Summit as a reward for your outstanding performance and tenure. The last two summits were held at Palawan, Philippines and Cusco, Peru (we saw Machu Picchu together!).
-Tech System Management: Manage and maintain POS systems, accounting software, loyalty programs, and other data collection and integration systems across multiple locations.
- Google My Business Optimization: Ensure that each restaurant's Google My Business profile is up-to-date, accurate, and optimized for local search to improve online visibility and customer engagement.
- Sales Analytics:
- Provide restaurant managers with detailed analytics and reports on menu performance, enabling data-driven decisions for menu optimization and promotions.
- Data Integration & Reporting: Implement systems that collect and integrate data from various platforms (POS, customer feedback, loyalty programs, etc.) into a centralized reporting tool.
- Loyalty Program Management: Oversee the loyalty and gift card programs, ensuring seamless integration with POS and customer databases.
- Accounting System Coordination: Ensure that POS systems are fully integrated with accounting platforms, ensuring accurate financial tracking and reporting.
- SEO Strategy: Work with the marketing team to optimize local SEO efforts, including on-page SEO and business listings.
- Cross-functional Collaboration: Collaborate with restaurant managers, marketing teams, and other stakeholders to ensure seamless integration and operation of all technology systems.
- Troubleshooting & Support: Act as the primary point of contact for system troubleshooting, updates, and support, minimizing downtime and disruptions in operations.
- Vendor Management: Work with third-party vendors for system maintenance, updates, and any new technology integrations.
Requirements:
- 5+ years of experience in operations, IT management, or systems administration, ideally within a multi-unit restaurant or hospitality environment.
- Experience with POS and accounting system integration** (e.g., Square, Toast, Micros, Quick Books).
- Proven track record in sales analytics and experience providing actionable insights to operational teams.
- Experience managing Google My Business profiles and optimizing local search results.
- Hands-on experience with loyalty programs and data integration tools (e.g., CRM systems, loyalty software).
- Familiarity with cloud-based reporting and analytics tools.
- Strong Technical Aptitude: Proficient in POS systems, accounting software (e.g., Quick Books, Xero), and customer loyalty platforms. Familiarity with APIs and data integration systems is a plus.
- Data Analytics: Experience with tools like Tableau, Google Analytics, or similar platforms for generating detailed sales reports and performance metrics.
- SEO Expertise: Understanding of local SEO best practices, particularly in optimizing Google My Business and other local listings.
- Project Management: Ability to manage multiple projects and deadlines, coordinating between different teams and stakeholders.
- Attention to Detail: Precision in managing data, troubleshooting system issues, and ensuring data accuracy across platforms.
- Communication Skills: Strong written and verbal communication skills to explain complex systems and processes clearly to non-technical staff.
- Problem-solving: A solution-oriented mindset for identifying and addressing technical issues in a fast-paced environment.
- Vendor Negotiation & Management: Ability to work with and manage technology vendors to ensure optimal service and pricing
Job Type: Full-time
Pay: Php80,000.00 - Php85,000.00 per month
Benefits:
- Company events
- Health insurance
- Night shift
- Performance bonus
- Do you have experience in operations, IT management, or systems administration, ideally within a multi-unit restaurant or hospitality environmen?
- Do you have knowledge in POS systems, accounting software (e.g., Quick Books, Xero), and customer loyalty platforms? If yes, how many years of experience?
- Are you amenable to work in US Timezone
- Are you able to start ASAP?
- SEO: 4 years (Preferred)
Expected Start Date: 10/15/2024
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