Netherlands Job Openings

Genpact

Management Trainee - Wind Turbine Support Team Lead - Onsite in Schenectady, NY

New York

FULL TIME

September 18, 2024

With a startup spirit and 120,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.
We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Wind Turbine Support Team Lead!

In this role, Remote Wind Turbine Support Technicians monitor the status and performance or wind turbines and wind farms to ensure continuous operations. Remote Wind Turbine Support Technicians troubleshoot and reset faults remotely, coordinate with onsite technicians as needed to minimize disruption of service to the power grid. Core Responsibilities Operations - 70% • Real time monitoring and response of Renewable Energy power generating assets.

Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately

• Follow ROC procedures to drive standardized global practices • Proficiently communicate with internal and external customers via written and verbal communication • Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools People Management – 30%

Direct report responsibility, including the oversight, development, performance management, and overall well-being of a team of 5-10 people.
Own shift performance through a combination of real time team dashboard/ performance queue monitoring, team mentoring, and oversight.
Align and engage with other team leaders and management daily to address performance issues, delivery gaps, concerns and/or training & development needs where applicable.
Manage team call-off schedule and always ensure proper staffing/ coverage.

• Contribute towards the ideation and development of solutions to meet client delivery expectations and drive Genpact performance. Qualifications we seek in you! Minimum Qualifications • Enthusiastic and proactive team leader, with excellent people leadership skills

Strong understanding of business performance management, setting up KPI’s, SLA’s, and other related Performance metrics

• Excellent written and verbal communication skills • Able to create & maintain relationships easily
• Ability to think critically and make quick decisions • Ability to work effectively in team environment
• Excellent problem solver, hyper logical and goal-oriented thinker • Excellent PC skills, experience using MS Office, MS Outlook, and Excel • Must be able to work variance shifts required for 24x7 operations Preferred Qualifications/ Skills • Experience in renewable energy generation • Experience with industrial plant maintenance

Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s) Genpact is an Equal Opportunity

Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, Linked In, and You Tube.

"The approximate annual base compensation range for this position is $60,000 to $65,000. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."

Job Business Analyst
Primary Location USA-New York
Schedule Full-time
Education Level Associate's Degree/College Diploma
Job Posting Sep 18, 2024, 2:04:01 PM
Unposting Date Nov 18, 2024, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time

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