United Kingdom Job Openings
Ministry of Defence
Army - Bereavement and Aftercare Support
Andover
FULL TIME
August 28, 2024
Details
Reference number
362602
Salary
£28,300
A Civil Service Pension with an average employer contribution of 27%
Job grade
Executive Officer
D
Contract type
Permanent
Business area
MOD - Army - A unique, challenging but very rewarding post available in the Army Personnel Services Group (APSG), Personnel Services Branch, Bereavement and Aftercare Support Team. You will form part of a small team who exist to provide an enduring focus for bereaved
Type of role
Other
Working pattern
Flexible working, Full-time
Number of jobs available
1
Contents
-
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
ARMY HQ Andover
About the job
Job summary
A unique, challenging but very rewarding post available in the Army Personnel Services Group (APSG), Personnel Services Branch, Bereavement and Aftercare Support Team. You will form part of a small team who exist to provide an enduring focus for bereaved families and to sustain a robust relationship between the Army and the relatives of those who die in service.
The team is the conduit for the timely passage of information on investigations and inquiries for fatalities and serious injuries undertaken by the Military. The team are the Notifying Authority for the whole of the UK and NI and lead all aspects of Army deaths worldwide. Due to the personal and sensitive nature of the information that we receive and hold, you will need to be both mentally resilient and discrete.
This position is advertised at 37 hours per week.
The team is the conduit for the timely passage of information on investigations and inquiries for fatalities and serious injuries undertaken by the Military. The team are the Notifying Authority for the whole of the UK and NI and lead all aspects of Army deaths worldwide. Due to the personal and sensitive nature of the information that we receive and hold, you will need to be both mentally resilient and discrete.
This position is advertised at 37 hours per week.
Job description
The Team as a whole, maintain a robust and enduring relationship between the Army and the relatives of those who die in Service.
We are the Notifying Authority for whole of the UK and NI for all Army deaths and serious injury/illness. Casualty notification is a pivotal, non-discretionary, no fail function that requires steadiness and attention to detail.
Alongside the established EO, you will liaise with the relevant Regional Points of Command (RPOC) in the notification and appointment of Casualty Notifying Officers (CNO’s) and Visiting Officers (VO’s) in order to support bereaved families and families of ill/injured and missing soldiers. Initiating and maintaining a good rapport with VO’s is essential, identifying and promptly responding to issues raised on their reports ensures continuous support to both them and the families they are caring for. Interrogate Joint Personnel Administration (JPA) to obtain accurate details to enable you draft Letters of Condolence for Senior Military Officers.
On a rotational basis, you will be required to hold the Duty Casualty phone in order to provide advice on notification and casualty reporting to the Andover Duty Officer during silent hours and stand-down periods.
In support of our bereaved families, you will form close links with the Joint Casualty & Compassionate Cell (JCCC) other Government Departments and Charities both internal and external. Maintain close links with the Defence Inquest Unit regarding inquests dates to ensure families are fully supported throughout the process, attending as and when required. Assist with the organisation and family attendance at Service Inquiry (SI) briefings by liaising with the Defence Safety Authority (DSA) and Presidents of APSG Service Inquiries (SI).
Main responsibilities will include -
We are the Notifying Authority for whole of the UK and NI for all Army deaths and serious injury/illness. Casualty notification is a pivotal, non-discretionary, no fail function that requires steadiness and attention to detail.
Alongside the established EO, you will liaise with the relevant Regional Points of Command (RPOC) in the notification and appointment of Casualty Notifying Officers (CNO’s) and Visiting Officers (VO’s) in order to support bereaved families and families of ill/injured and missing soldiers. Initiating and maintaining a good rapport with VO’s is essential, identifying and promptly responding to issues raised on their reports ensures continuous support to both them and the families they are caring for. Interrogate Joint Personnel Administration (JPA) to obtain accurate details to enable you draft Letters of Condolence for Senior Military Officers.
On a rotational basis, you will be required to hold the Duty Casualty phone in order to provide advice on notification and casualty reporting to the Andover Duty Officer during silent hours and stand-down periods.
In support of our bereaved families, you will form close links with the Joint Casualty & Compassionate Cell (JCCC) other Government Departments and Charities both internal and external. Maintain close links with the Defence Inquest Unit regarding inquests dates to ensure families are fully supported throughout the process, attending as and when required. Assist with the organisation and family attendance at Service Inquiry (SI) briefings by liaising with the Defence Safety Authority (DSA) and Presidents of APSG Service Inquiries (SI).
Main responsibilities will include -
- Initiate contact with the VO, provide BAS information packs to assist and guide both the VO and the family.
- Scrutinise VO reports, identifying and promptly responding to issues raised.
- Interrogate Joint Personnel Administration (JPA) to obtain accurate details to enable you to draft Letters of Condolence for Senior Military Officers.
- Liaise closely with other Government Departments and Charities, both internal and external e.g JCCC, RPOC’s, Army Secretariat, DIU, Army Widows Association (AWA), Regimental Headquarters (RHQ’s).
- Maintain close liaison with DIU, VO’s and families regarding Coroner Inquest and attend as and when required.
- Assist with the organisation and co-ordination of family attendance at SI briefings.
- Provide feedback information on casework and notification issues when required to inform the lessons process and improve working practices
Person specification
Due to the personal and sensitive nature of the role, you will need to be
- Mentally resilient and discrete.
- Have good attention to detail
- Be compassionate with an understanding of loss and bereavement
- Have a working knowledge of Microsoft Office applications
- Good Communication skills
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Working Together
- Communicating and Influencing
- Working Together
Benefits
Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
As a civil servant working alongside the Army, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects and a job that makes a difference.
The Army prides itself on being a supportive employer and where possible encourages flexible working,
helping you to maintain a great work/life balance.
Benefits for Army Civil Servants include:
Please be advised:
To be eligible for this scheme in the Civil Service, candidates must meet the minimum standard for the role being applied for and:
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
The Army prides itself on being a supportive employer and where possible encourages flexible working,
helping you to maintain a great work/life balance.
Benefits for Army Civil Servants include:
- Learning and development tailored to your role including the opportunity to further develop Climate Change and Sustainability experience within a project and programme delivery environment.
- A dynamic and innovative working environment that offers flexible working options.
- A working culture that encourages inclusion and diversity.
- Opportunities for personal and professional development.
- Highly Competitive Pension Scheme.
- Flexi-time scheme.
- Alternative working practices.
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
- Ability to roll over up to 10 days leave per year.
- Highly competitive pension scheme.
- Personal and professional development of skills.
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- An excellent range of family-friendly benefits, for example, enhanced parental, and adoption leave.
- 6 days special leave per year which can be used for volunteering activities.
- Local site benefits such as free parking, on-site gym facilities, shop, café and the opportunity to join and use one of the on-site messes.
Please be advised:
- The post does not offer relocation expenses.
- Expenses incurred for travel to interviews will not be reimbursed.
- That the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
To be eligible for this scheme in the Civil Service, candidates must meet the minimum standard for the role being applied for and:
-
Have served for at least one year in His Majesty’s Armed Forces (as a Regular or Reserve); this includes time spent training
Be in transition from, or ceased to be a member of, HM Armed Forces
Not already be a civil servant, or be employed by a Civil Service Commission accredited public body
There is no maximum time limit from when you left HM Armed Forces to be eligible for this initiative.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At application you will be required to provide a CV outlining your career history and previous skills and experience. You will also be assessed against the following behaviours -
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCiv Pers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
- Communicating and Influencing
- Working Together
- Communicating and Influencing
- Working Together
- Changing and Improving
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCiv Pers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name :
Belinda Winstone - SO2 Bereavement & Aftercare Support
Email :
Belinda.winstone599@mod.gov.uk
Email :
DBSCiv Pers-Resourcingteam3@mod.gov.uk
Further information
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email:
info@csc.gov.uk.
info@csc.gov.uk.
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