Patrique Mercier Recruitment is a renowned agency specializing in connecting talented candidates with exciting job opportunities in Greece. We are currently seeking an Estonian Speaking Customer Service representative for the Financial Sector to join a vibrant team in Athens, Greece. This role is ideal for candidates who possess a passion for providing exceptional customer service while engaging in the financial industry. As a customer service representative, you will assist Estonian-speaking clients with inquiries regarding financial products and services, ensuring they receive accurate information and support. Your fluency in the Estonian language will be essential in delivering a seamless experience to our clients. If you are ready to contribute your skills to a professional environment and enhance customer experiences, we encourage you to apply!

Responsibilities:

• Deliver high-quality customer service through phone, email, and chat communications.
• Assist customers with inquiries about financial products, services, and processes.
• Resolve customer complaints and issues effectively and professionally.
• Provide detailed information and support related to various financial offerings.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to continually improve service delivery and customer satisfaction.
• Stay informed on financial regulations and product knowledge to assist clients accurately.

Requirements:

• Fluency in Estonian (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service, especially in the financial sector, is a plus.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Familiarity with financial products and services is highly desirable.
• Proficient in using technology and remote communication tools.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )